Surcheros Fresh Mex

This business has good food and a decent atmosphere, however the customer service negates everything. Employee's pay more attention to each others jokes and banter than they do to what they are actually doing, this of course results in the obvious, incorrect orders! My order was over $110 and I live over 20 miles from this store so made sure to mention over 6 times to three different employee's that I would like the order inventoried to make sure they gave me everything I ordered because I live so far away. Yet still, of course my order was missing items including my sons. I feel empathy for the owner of this franchise, the potential employee pool in the city his business is located is absen...

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This was the most disgusting resturant I've been too. This place needs to be cleaned. There were spilled food around the serving dishes, and they weren't covered. One of the employees threw a marker, he used to write the description of the food on the container, in the meat tray. He took the marker out and comtinued serving from the meat tray. Just disgusting. There were spilled nacho chips on the floor. The nacho chips were burnt. The cashier was taking money with a glove on one hand but the other hand, no glove was used to open the container to make sure your order was correct. One preparer fixed my good very sloppy. My taco salad was soggy from the bean gravy. My ground beef was just that...

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Wait time was unbelievably long. The serving line was really slow.All the salsas were out.No toilet paper in ladies room.The bright spot was the man at the cash register with glasses, mustache and a ponytail.When I told him about the salsa and the toilet paper, he hopped right on it.He needs to be made a manager.

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Ordered for delivery and got no chips with the nachos. No sides of guacamole or cheeses sauce or sour cream and qusadilla had only chicken and black olives hardly any cheese and none of the veggies requested. This place sucks!!!

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A better option to Chipotle. The manager was knowledgeable and helpful with questions for first time customers. Nice quick lunch spot.

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