I ordered two Poke Bowls over the phone. When I got home (after a 12-minute drive), I realized that one of the items was incorrect - it had wilted salad and a messy presentation. I went back to the restaurant (another 25-minute drive) to exchange it, and was told there was a misunderstanding when they took my order and prepared the wrong Poke Bowl. There were no apologies, excuses, or even a refund for the difference between what I ordered and what I ended up with. This experience reflects poorly on the Sushi Shop chain and their customer service.
