2 /5
Évaluation
★
★
Was so excited to read about the Italian wine dinner pairing night, so I made reservations selected 630 for our seating. I also noted when I made the reservations that we were celebrating a birthday. We arrived at the restaurant and were shown to our table where our friends were already seated. Before seating us, the hostess verified with me that we were celebrating a birthday. Our waitress came over and introduced herself, explain the prefect dinner options, the wine and food pairing and answered a few questions.. Three of us selected the three course dinner with the wine flight one of us selected an entrée with a side Caesar salad. Our wine for the first course was brought out and we waited well over 40 to 45 minutes for the first course. We had small sips of the wine but as it was only a small pour we wanted to try it with the food! This was the way the whole meal went, long periods between courses. While our waitress was apologetic, it seemed that it was out of her control. She told us the manager was trying to rectify it, but by the main course we had been there over THREE hours and asked to speak to him. He was unapologetic, and I found him to be accusatory. He took no responsibility and offered no real explanation. It was everyone's fault but his. The waitress came back later and offered free desserts but by that time we were done. While, the food and the wine were good. It wasn't an outstanding meal . The fried dough appetizer was too heavy and the dough wasn't as crisp as it should have been. The pasta mid course was watery, like they didn't drain the pasta well enough before plating. I don't think will be back. The 2 stars are not a reflection on the waitress but the manager and the overall customer experience.