"Amazing venue, very friendly staff, food was 110% great, drinks where really good too and some great events happening there too will be coming back again very soon"
My friends and I had booked a big table to share breakfast together on the morning of Pride in Lancaster. When we started towards our table, we were told that dogs weren’t allowed in the “restaurant” which is the room adjoining the bar and no fancier than the bar where dogs are allowed. I responded with surprise as Lancaster is an incredibly dog friendly city. The server simply confirmed her previous statement and walked off. She didn’t offer to find us a nice seat somewhere else, she wasn’t apologetic, that was that. When we complained, someone else offered to move us to the garden but it felt impossible with such a big group so we had to leave. The silver lining is that we’re now having br...
My first impression of The Borough in Lancaster was not the best, but both the establishment and the city exceeded my expectations. The staff was efficient and courteous, guiding us to our room on the third floor and explaining the key and access information. The room was cozy and perfect for our two-night stay, and the bathroom was amazing - the bath was my favorite part. I highly recommend this hotel just for the bath alone. Breakfast was included and had great options for both vegetarians and vegans. I tried the vegan breakfast and it was delicious and more than I could eat. The staff was polite and deserving of compliments. I would rate the hotel 5 stars and Lancaster 4 stars, as I belie...
Do not make the mistake of booking this venue for your Christmas dinner/social/party. As a university society we booked the Borough for our annual Christmas meal. Initially it was advertised as a 'buffet ', which it is not. Each person was limited to two sandwiches, which I would not feed to my dog. The bread was soggy and the beef really chewy, not to mention all the food was cold. Although the initial price of £10.50 per person was agreed (which is excluding drinks), the manager attempted to charge us an extra £160 for vegan sandwiches they chose to make and nobody requested. This extra charge was not disclosed prior to booking. When I attempted to dispute the charge the woman serving us r...
I was extremely disappointed from the moment we arrived at the restaurant. My daughter ordered two cokes at 12:50 and didn't receive them until half an hour later. My husband and I had to go to the bar to get served. When our food arrived, I was shocked to find that my roast beef dinner was cold and the beef was very undercooked and tough. I had to ask for a steak knife and we were not offered any condiments, such as horseradish, which I found odd. It was the worst meal I have had in a long time and I definitely won't be returning anytime soon. For £16, my dinner was very disappointing and I could have easily made a meal at home for four people for the same price. Overall, the experience was...
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TERRIBLE SERVICE!!! We were the first to arrive and waited for 1 hour and the food had still not arrived. Customers that came in after us had eaten their food already. We were told by one of the waitress that the beef had to be slow cooked and this is why it was taking so long, 10 mins later the manager then came over and told us they lost the order and it didn't reach the kitchen. The staff didn't even come over to check how we were doing. We decided to leave and go somewhere else where the service was much better. I've worked in hospitality for many years and I know it shouldn't be this poor. I will definitely not go to the Borough again and would not recommend it to anyone.
Not the best food if I’m honest could be so much better. I got chicken in a basket which was huge a pile of chips with 3 chicken strips on the top very average, my friend steak was well done when he asked for medium rare, and my girlfriends chicken burger was greasy. One thing I will say is all the serving staff where very helpful and friendly. The menu hasn’t changed much since the last time I went in a few years ago And they ran out of spiced rum on a Saturday evening. Management need a shake up with better organisation on stock and some new ideas.
A great hotel with comfortable rooms and bathrooms. Only issue with staying in a pub however is the cellar cooling systems. If we couldn't hear that intermittently throughout the night it would have been 5. Breakfast was very nice and service was great. Location is fantastic for walking into Lancaster and stumbling back after a few drinks!
I chose this hotel because they welcome dogs and I had a lovely experience with the amazing staff. The room was clean and lovely, with a really spacious shower. The staff were incredibly friendly and the breakfast was one of the best I've had in a while (the vegan breakfast also looked fantastic). I will definitely be returning.
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Had a short but wonderful visit to Lancaster staying at The Borough lovely well appointed spotless room with plenty of space to unwind. The staff in the bar and restaurant are so friendly and attentive. To top this off a great selection of quality real ales on tap... Simply great food great beer and wonderful hospitality 5*
Amazing venue, very friendly staff, food was 110% great, drinks where really good too and some great events happening there too will be coming back again very soon
Borough Burgers: Homemade Vegetarian Burger
Forest Mushroom And Wild Garlic Escalopes
Borough Burgers: Wyre Valley Beef Burger
Sandham's Flamin' Eck Chilli Cheese
Borough Club Sandwich With Coleslaw
Roasted Vegetable & Hummus Sandwich
Borough Burgers: Cumbrian Chicken
Borough Club Sandwich With Chips
Dewlay Creamy Lancashire Cheese
Beer Battered Fleetwood Haddock
