During checkout, I mentioned that the order was for an office event and inquired about returning any unopened items. The manager assured me that it wouldn't be a problem. However, when I returned a few hours later to return the unused items, the staff seemed disorganized, and the manager went to the back for ten minutes. When he finally returned, he informed me that they could only issue a gift card for the return, not a refund to my credit card. WHAT?! There was absolutely no mention of this when I specifically asked about returning items. I didn’t want a gift card; I needed a refund. What could have been a very happy experience has turned into a frustrating situation, and I am now a VERY D...
I love the concept of The Honey Baked Ham for Thanksgiving, but unfortunately, this was my second year picking up their Thanksgiving dinner, and it just didn't meet my expectations. The frozen side dishes, when prepared according to the instructions, taste more like a TV dinner and are overly salty. The turkey has such a distinct flavor that it detracts from the overall meal, and again, it’s quite salty. The ham was just average. Overall, it felt like paying $150 for a banquet-style TV dinner for two, and it didn’t quite deliver.
I’m thrilled with the restaurant's extended holiday hours! I recently tried their Thanksgiving turkey and was really impressed with how they managed a minor issue on the holiday. I'm excited to come back for Christmas to try the bone-in spiral ham, which was simply delightful. The ham was incredibly tender, moist, sweet, and lean—definitely better than our usual Christmas ham. I think this might become our new favorite place for family holiday meals since it takes the stress out of preparing the main dish.
We had an outstanding experience with Jeff today, even though our time there was brief. The following day, we had planned an entire meal around his amazing chocolate cake, only to discover it wasn’t available. Jeff generously offered us a discount on our purchase to help alleviate our disappointment. It really felt like he valued our patronage, which was heartwarming. We’ll definitely return to this restaurant. Thank you, Jeff!
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The honey-baked turkey at this restaurant was outstanding. Even though it was quite busy, the establishment was well-managed and the staff was well-prepared. All customers received their orders on time, and there were additional turkeys available for purchase. I bought two turkeys, pre-ordering one, and there were plenty more in stock. Both the customer service and the quality of the food were excellent.
I absolutely adore the ham sandwich here. It's always fresh and incredibly tasty. The honey-baked ham, along with the sides, is easy to prepare and makes for a fantastic family meal.
I ordered a chicken salad sandwich, but what I got was a grape salad sandwich with chicken. If they just reduced the number of grapes in the salad, it might actually be quite good.
I love the ham sandwich. Always fresh and delicious. The honey baked ham and sides are easy to prepare and make a great family dinner.
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The online ordering process was seamless, and they even have a separate queue in the store for prepaid orders.
There was no wait at 8:00 AM on Christmas Eve. The staff was outstanding, and the food was fantastic.
