The Tea Terrace

We had such a bad experience which is a real shame as we used to love the cobham branch. I took my two daughters for a princess cake and hot chocolate. We got to the front and the person who seemed to be in charge, kristina, was on her phone and didn't look up when she saw us come in. As someone else eventually came over she then jumped in and started talking to her colleague about where to sit us. The restaurant wasn't busy. We asked what cupcakes were available and were told there weren't any, not the end of the world. We were sat in the quiet corner of the restaurant on sofas rather than chairs which was fine and pleasant to be away from other diners. Then as I was drinking my latte my daughter asked if she could have some. I said let me drink a little more then you can. As I was drinking I noticed something black in the froth, it was a dead ant. I took the cup straight to Kristina and ran into the toilet and was violently sick in front of my children. When I came out and told her she just said that there weren't ants in the kitchen and were there ants where we were sitting. I told her no, as we would have moved if there were. And she just shrugged it off and said she wouldn't charge for the coffee. I told her I would be complaining further and she just said that's fine. I have sent 2 emails, and a message on instagram and been totally ignored. I wrote a comment on one of the posts and it was immediately deleted. The customer service is awful. No wonder all the other branches have gone and I expect it won't be much longer before this one has gone too. Avoid wherever possible!

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I wish I had read all the reviews before going sadly I booked this on the web but did not know the information was inaccurate ! The cupcakes Teresa the robot were on the web but when we arrived they had no cupcakes or the robot ! This was the whole point of coming here for our daughters 13th ! Very slow service very OK food ! Do not waste your money ! Wish I had stuck with my original booking of the Ivy Cobham !

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Never been here before but seems like the only place in Guildford that does a cooked breakfast, we’ve tried bills before but it was horrible. Really impressed with the breakfast here, it’s huge! You get a lot of food for just under £12. Bacon and eggs were cooked perfectly and both myself and my husband are extremely fussy with food! Will definitely return

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Worse lunch and afternoon tea ever. Terrible food, terrible experience, terrible customer service The manager was a joke, rude and didn't care. Will never be back and don't advise anyone to go

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Horrendous customer service. We had a lady with glasses and an accent who had absolutely no regard for us and spoke to us like we were idiots and an inconvenience, not how to run a business.

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