The Wharf - Réserver une table

I went to the Wharf for a birthday lunch and I must say I was quite disappointed in the service. The food was lovely but service was very poor. The staff there seem to forget you exist. It was very sunny and we asked if we could switch table to be under the shade and no one came back to say if this could be done. We had to go to the bar to ask for this to be done after no one came around for 15mins It took about 20mins to get our orders and even when looking for staff it is difficult to find anyone unless you leave your seat to go to the bar to ask to be served. My friend had ordered a steak and wasnt given a steak knife with her meal, again there was no one to be found until 15 mins later m...

• Utile
• Pas utile
• Répondre

After queuing for 1 hour on Saturday for my wife’s birthday, we were turned away at the door. We were 2 families of 5 adults and 3 children and we were turned away because we were more than 6 in total, even though the web site stated that 2 families of any size would be allowed. We even offered to accept 2 tables of Four, but that was clearly too much trouble. Even though we remained polite and courteous throughout this painful encounter, the female staff member was unbending and totally unsympathetic and we felt humiliated. We then went to Zizzi in Lakeside who were truly amazing and so very customer focused. We will never visit the Wharf again and we cannot recommend it based on our experi...

• Utile
• Pas utile
• Répondre

Went for the first time for food although sat outside for drinks in the past, absolutely amazing setting you would not expect. Recently went for dinner with work colleagues and still a week later praising the food and service we received! I wish I got the name of our waitress, she was lovely and sweet and got us everything we needed was Wednesday last week. The food was amazing and very well priced! We will definitely return again and again again! All staff friendly and food absolutely amazing! Our waitress we were sat opposite the cook line was absolutely amazing!

• Utile
• Pas utile
• Répondre

I have checked on the webpage and it stated that the food is served till 8pm when we arrived it turned out kitchen closes at 7pm. We managed to get some food which was really tasty! (calamari and pizza). Again, on the webpage it says the place closes at 10pm but it was actually 8pm! Very disappointed it doesn't take long to update webpage with such crucial information and for that reason I decided to lower the score.

• Utile
• Pas utile
• Répondre

I have been to this restaurant a handful of times, found the one woman who’s at the door very rude. Other staff are lovely, she is very ill-mannered.

• Utile
• Pas utile
• Répondre