The Wok Chinese Cuisine

Last night I experienced the most unscrupulous experience I have ever had with a restaurant with the service at the Wok. I am so offended by their actions; I can say we are honestly done with visiting the restaurant in the future. I’ll start with we have been getting dinner on our way out of town every month or so from the Wok for years. Their food is generally very good, but we have had a few times where the food missed the mark. Everyone has an off day so we keep going back, until last night. Their online ordering did not work, so my wife called in an order while I was driving through Reno and I stopped by to pick it up. There was a little confusion when I arrived as they ahad three to go orders on the counter. It seemed they worked everything out and I paid for the order and left to head home. Twelve minutes later I get a call. It’s the Wok and they tell me they had given me the wrong order and asked if I could return. The employee apologized profusely and since we wanted what we ordered, I went back. I arrived at the restaurant and took the order they had provided back in and they checked the bags. The cashier told me she charged me the wrong amount as she had rung up the wrong order. I asked what the difference was (first bill was $63.00 for four entrees and some potstickers) and was told the new total was $94.00. The last order we had was for the same items and was just under $70, so $94 was a shock. The cashier told me she had told my wife the wrong amount and apologized. She also offered a $10 discount. I paid the bill and said I would wait for our food. Much to my shock, I watched them empty the items they had given me, place it on the counter and everything was what we ordered. One entrée had spilled when they took it out and they quickly put it in another bag and then with a big smile handed me the items I already had. I said, “so my order was correct but the amount you charged was wrong?” I asked why did you lied to me to get me to come back. I was told that I would not have paid if they did not lie about why I needed to come back. I was incredulous and decided the best thing to do was to just leave. So, 35 minutes after I left the first time, I was on my way again. Once I got home, II asked my wife what the total was that they provided when she called in the order. She said they specifically told her they did not have a total and I would provide that to me when I picked up the food. Yet another lie. I tallied up my items and came up with a total of $68.75, certainly less than what I originally paid, but clearly not the $94.00 they tried to charge. So tonight, I called and ordered the same items and was told the order would be $76.57, yet a different amount. I promptly told them no thank you. Most restaurants would honor their mistake. With that said, if they called and told me I paid the wrong amount, I would have made it right. But instead, they lied to me, clearly tried to overcharge me and then gave me a discount that was still more than the price for the same food 24 hours later. Their actions were inappropriate, uncalled for and unscrupulous. Over the last year, we visited this restaurant 10 times, but last night was the last time they get any business from us.

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This is the only Chinese restaurant in town, to my knowledge, which serves fried noodles. I love fried noodles! In the photo, what you see i about half of what was served to me. The way to enjoy fried noodles is to push the noodles into the sauce, and let it soak for about a minute, then you eat the noodles. Nothing like fried noodles softened with the sauce. This restaurant also serves a dish with lotus root. That's another first for this area. Both the fried noodles and the lotus root make thus place more authentic than most other Chinese restaurants I've eaten in decades. You'll love the food and the service is fast.

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We found this recommendation on Yelp and were not disappointed! Arrived for an early Sunday dinner and pleased to find a welcoming hostess in a nicely decorated and very clean establishment. My sister ordered egg drop soup and stated it was some of the best she’d ever had. As for the rest, our hot and sour soup exceeded our expectations. The food was served piping hot and ingredients obviously fresh and well seasoned and our server was very attentive. Portions are large; combinations enough for two adults with leftovers and reasonably priced. We will definitely return the next time we visit Reno.

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The Wok has great Chinese food and you will not go away hungry!! They have great service. Mine and my friends ice tea was never low. The atmosphere is very friendly even when you are the only two white guys in the place. Many Many selections and i cant wait to go back for more!

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Very good tasty food/ fresh cooked. A real gem In Reno/ highly recommend great place Had shezuan beef/ very good

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