1 /5
Évaluation
★
The worst customer service. My husband I were with our toddler on our way from San Francisco airport. We were starving and decided to have Tin Thai as my husband like this place. But unfortunately it all changed today due to the poor customer service by the lady seems like she 's the owner also) When we entered at ~3:50pm the sign said take out orders only till 4pm. First we thought we 'll order now and when food will be ready by 4pm, will sit out and eat.. We were denied. We needed some energy to wait, so decided to order Thai Tea to go. We were denied. Than we had to explain we are taking Thai Tea TO GO, after some back n forth she gave us Thai tea. And literally kicked us out and locked the door. This should have been the sign to not come back here. My toddler has food allergies and therefore we are limited with option. We need the food to be dairy free and gluten free. Thai food has some options that cater my toddlers needs: sticky rice and bland boiled rice noodles. My husband is also sensitive to dairy. So we ended up ordering eggplant tofu, pad Thai chicken, sticky rice and boiled noodles on side with fried egg. Eggplant Tofu was really good. However pad Thai smelled super bad, like the poultry used is expired. We have been to this place previously, so we know what pad Thai is all about. But the owner came with attitude, didn 't try to listen what we are saying. They almost yelled at us for calling out their Pad Thai bad. Became super argumentative. My husband tried to explain that he 's been here before and before he could finish, she said you are lying, you have never been here before and yelled I will have to throw pad Thai away Chef came out from the other side and gave us an angry glare. On top we were lectured about they have been in business since 2011 and know what they are serving. We didn 't wanna eat there anymore. We really wanted to pull out our statements to show how many times we have been to their place. To run a restaurant with good food you also need some good customer service. We did not tip. On top we were further lectured about not tipping the server. Mind you, I had asked a water cup with lid for my toddler and we never received one. If the owner is so worried about server 's paycheck, the owner should pay the server well and not try to get tip out from customers when cannot even talk politely. Im a big tipper, I have given $25+ tips at restaurants, but it all comes down to food, ambience and most importantly CUSTOMER SERVICE! The lady owner turned on her phone with recording as if we have done something wrong and wants to report us. And literally walked out behind us saying: Don 't Come Back here . What a shameful experience. Her yelling almost traumatized our toddler.