Il se peut que vous soyez redirigé
"The staff greeted us warmly upon arrival. There is ample parking available with disabled access. The breakfast menu offers a wide selection of delicious options at a great price."
Téléphone: +441276691939
Adresse: United Kingdom, GU15 1HS, Surrey Heath
Ville: Surrey Heath
Plats: 0
Commodités: 17
Catégories: 5
Avis: 1608
First of all, this review is not regarding the food, which was excellent. It was regarding the service. I went on Christmas Day. Now, firstly, I have all the respect in the world for waiters/waitresses I used to BE a waiter back in the day. This is not coming from one of those entitled customers. But I feel like because I was eating there on my own (as some of us are perfectly happy to do, thank you, and it is actually a choice) I was viewed as a very low priority. The waitress assigned to my table was polite and helpful towards me (although she did seem a little weirded out by the fact I was eating on my own). But she took an absolute AGE to switch between courses. I 'm talking at least hal...
I ate my breakfast whilst waiting for service. There were NO EGGS hardly any bacon. I called, knocked on counter still no response. Eventually a man came out and I asked for eggs, a lady came out a few minutes later just dumped some bacon putting the last few scraps left in the old bowl onto the top of the new, and some potatoes. I again asked for eggs after another three/ four minutes she came out and just lumped the eggs into the bowl. No apology just walked away. I read that this is family run they need to appoint a decent manager, as this place is not in keeping with the name of the Toby restaurants.. They need a bell that goes into the kitchen. Very disappointing
My family and I decided to go out for lunch but had a disappointing experience at a restaurant. Upon entering, we were not greeted by any staff and waited for a few minutes without anyone attending to us. Two staff members eventually appeared, but again, they did not acknowledge us. We observed them struggling to put a toaster away, which seemed unnecessary for a standard toaster. After waiting for about 10 minutes without any service, we decided to leave and went to a nearby pub instead, which we found to be excellent.
