To say that the customer service was lacking would be a serious understatement. My partner and I ordered an iced latte with caramel and a simple mocha. When our drinks arrived, the caramel syrup was just sitting on top of the latte, and the coffee was burnt. I approached the man at the front, trying to explain politely that the coffee was burnt. Unfortunately, he didn’t take this feedback well; he insisted I was mistaken, claiming that my taste buds must be playing tricks on me. He then slammed down my change and told me he didn't have time for this, even though the restaurant was empty, and asked me to leave. There’s a reason Toscanis is mostly empty, and it’s a good one.
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We dined at the restaurant on Saturday night. My partner enjoyed his meal, but I had the spaghetti marinara, and something felt off about it. I couldn't finish the dish and ended up feeling very ill later that night and throughout the next day. The seafood flavor lingered unpleasantly. Additionally, the garlic bread pizza was overly hard. I rated the experience one star because of my meal; my partner had the schnitzel and rated it around a five, mentioning he had had better. Overall, I wouldn’t recommend this place, and I won’t be returning.
As for the food, my friend's steak burger was overcooked and the meat had a gray color. The chutney, presumably homemade, had a tomato stem mixed in—definitely not acceptable. We were still hoping for a drink but never received one, and it seemed like no one cared to serve us. My burger also came without any salad; I guess I assumed I would get at least lettuce and tomato, especially for the price of $16.90, where you would expect basic toppings. The chips looked like leftovers. For a variety of reasons, I will never return to this place.
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The salad was excessively oily and lacked flavor, and the medium-rare steak I ordered arrived cooked to at least medium well. Thankfully, I chose a good cut of steak instead of the rump, as that would have been inedible. Unfortunately, this was my third disappointing experience in about eight months, so I won't be returning. On a positive note, the calamari was good.
They didn’t have items on the menu so had to order something different, food was gross that only had a couple of mouthfuls then got sick afterwards.
Came yesterday with my dad and son, Very good service, and food was great can't complain, thanks guys!
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Excellent service! The staff is always friendly.
This restaurant is no longer in operation.
