Williams Chicken

This was an absolute horrendous experience. I don't normally go to this particular Williams Chicken and I wont be returning to this location. I had to wait for almost an hour to get white meat chicken, only four pieces at that, after they had told me that the wait would only be for fifteen minutes. Then to add insult to injury, the order was Still not correct when I finally got it. They did not include my Okra in my initial order, so I had to wait an additional half hour until one of the workers came outside to smoke a cigarette and I inquired about my Okra with her. She did give us extra to try to compensate for the mishap, but by the time I got home eat, the fries were cold and just hard and dry. In short, I won't be retuning to the Balch Springs location. Can't wait for Mesquite to open back up.

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Wouldn't give my roommate the food I paid for because he didn't have the app it was ordered from on his phone, despite giving them a confirmation number. This is the only restaurant that has ever done this when I've ordered through that app. It could have just as easily been ordered on a computer and neither of us had the phone app. Or what if I was paying for someone else's food who couldn't afford it themselves? Makes absolutely zero sense.

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The lady with the accent was very pleasant to talk with and she ensured my order was correct. She repeated my order to me before I pulled away from the window and everything was still very hot when I arrived home. She provided great service.

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Never will go again rude at the Drive-thruI did not feel comfortable eating anything out of the place if i could give a zero i would

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There chicken is fresh big pieces side are freshly cooked very good

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