Il se peut que vous soyez redirigé
"My friend and I had a full body massage on Jan 2nd, with Emily and Alyscia. The experience was very good. Alyscia's was one of the best I've had. Lovely! Thank you."
Plats: 23
Commodités: 19
Catégories: 5
Avis: 1380
My wife and I stayed at Woodhall for our 24th anniversary on Monday 31st July. We had booked a room that allowed us to take our 2 dogs; one of which had just had a serious operation on her leg so was not supposed to use stairs. My wife rang what we assumed was Woodhall but now wonder if it went to a central HPH number? to be absolutely sure we had a ground floor room. She was assured that there ‘were no stairs at all’ and the room was on the ground floor. When we arrived the man on reception Richard was very cold, unwelcoming and condescending on his attitude I said we had a booking for a ground floor room with our dogs I was told there were no ground floor rooms ! so I went to the car with the dogs and my wife who had been assured re the booking went to reception. He was apparently totally unapologetic and rude saying only ‘well madam I don’t know what you want me to say ‘ my wife was visibly upset and he offered no apology and when asked if there was another way to our room she was bluntly told no! At this point we nearly turned around and left but luckily what we considered your star employee at the venue .Natalie, appeared and did everything she could to make things right she couldn’t understand how we had been told about the room but showed us an alternative route which was less stressful for our dog who managed to negotiate the stairs. Our room was lovely so no complaints there . We decided to have a snack lunch and I ordered a club sandwich but after some time was given a steak sandwich and were the only people in the lounge luckily Natalie was able to intervene . We then were concerned about our dinner reservation as we had booked the tasting menu but the leaflet in the lounge said it wasn’t available on a Monday when I queried it I was told we had booked a 3 course meal! Again Natalie intervened and contacted the restaurant who said yes we had booked the tasting menu by now we were rather hassled as you can imagine when Natalie found out it was our Anniversary she kindly sent us a complimentary bottle of bubbles. When we arrived for dinner we were of course handed the a la carte menu ! This was eventually sorted and the meal was excellent as were the serving staff. We checked out thankful for Natalie who saved the day ; in fact all the staff bar the receptionist were lovely. My , and your take out from this is that is a clear problem with miscommunication between your central booking and your local hotels and attention to detail needs to be better it cost us £500 for one night and for that price we expected a perfect stay which it could have been with the right staff on reception and improved communication throughout . We’ve had no response from HP Hotels of course
We attended a wedding here and it was wonderful! Check in was a breeze, so efficient and easy. Our room was spacious and clean, bathroom was very big, could do with an update but it was still nice. Wedding food was superb, very tasty and delicious! Brilliant night and would highly recommend for a wedding. Breakfast the next morning was fantastic too, we were all in the same room where the wedding was the night before, buffet breakfast with juices and water already on the table finished off the wedding perfectly! Would stay again
We booked a spa day which included a 50 minute treatment and afternoon tea. The spa had a small swimming pool with around 10 loungers around the sides, a jacuzzi and a steam room. The hotel was well maintained and the staff were exceptional and couldn’t do enough for us. We each opted for a mini facial and massage which was lovely, then ate afternoon tea in the restaurant. We will definitely be returning!
