Il se peut que vous soyez redirigé
"eat and service very well. friendly helpful waitress. after the starter, the cook believed that we had waited too long for the main because we ordered to take away), so he sent us free chips and wobble rings with our meal! very good."
Téléphone: +441418892727
Adresse: 42-46 Old Sneddon St, Paisley PA3 2AP, UK, United Kingdom
Ville: Paisley
Site Web: http://www.zambrettoitalian.com
Lundi: 12:00-22:00
Mardi: 12:00-22:00
Mercredi: 12:00-22:00
Jeudi: 12:00-22:00
Vendredi: 12:00-01:00
Samedi: 12:00-01:00
Dimanche: 12:00-21:00
Plats: 12
Catégories: 5
Avis: 1379
I'm sick as I write, physically and emotionally. was here for lunch today and I can't believe how we were treated. I have strict diet requirements I cannot eat milk) and after my research she found a vegan menu, so I thought perfect, my partner and I can go to lunch there. I will get pizza or pasta with vegan cheese! also called before and asked if they were definitiw vegan, they said yes. asked about the vegan menu when we arrived and was shown to a table. my partner is not vegan. However, we decided to get 2 pizzas from the vegan menu as we wanted to share and he was happy to do that. our waitress was small, older, dark hair dressed in smart casual, blue color. I ordered for both of us. I pointed out the two pizzen and spoke ' the funghi pizza and the pesto roasted veg pizza, both vegan please ' I have clearly said this and she nodded and said okay. she did not listen and it becomes obvious that she has terrible customer service and no respect for the nutritional needs. my question with milk is connected healthily and what happens next is a dangerous game for a restaurant. the two pizzas come and I know that minen doesn't have a pesto on it? I'll ask about this and tell you: we don't have one. absolutely shocking. then I share my partner, he says he's so good that he can't believe it's not real! I agree and start to take care of me. he says I think they just gave you the vegan pizza and accepted, mins are just normal. even if I ordered the vegan menu holding, sign on the special pizzas and speaking and asked me to be vegan. we ask the waitress and she couldn't care less, 'yes, it's normal pizza ' she says. I realized in the months I only eaten the cheese and know that I have great time for it because of this error due to the waitress. a mistake she is responsible for. no excuse. I can't even begin to argue about it or make a mess. I'm sorry. my partner tries to stand up for me and explain 'they said both vegan'. She is fighting and has a really terrible attitude. people like these should not work in the hospitality. She didn't listen to me. she made a massive mistake for which I must suffer. she didn't even want to admit that it was her fault! the way she was treated was the worst part. no understanding, no compassion, no attempt to make it better. only cold, unemotional it shakes off. I will share this with men, because I do not want the same to happen to them. sort out their employees, educate them via their menu and get them better from customer service. After the two obvious mistakes of the waitress were questioned, neither strenuous nor any one made to reconcile our sadness. that is serious and is a form of disregard/ignorance on so many levels. this restaurant advertises itself as a vegan menu, but it is certainly not vegan friendly. or any other diet requirement friendly for this issue.
Just left. Good ambience. Decent food. Wasn’t told by the server that the kids meal came with a drink or desert so we didn’t get either (older lady) Did ask one of the younger servers later, if the kids meal came with a drink and she told us what there was and we got a small Diet Coke. Said to the older lady when the bill came that we’d been charged for it and she said oh it’s a smaller drink it comes with!! Didn’t think to say that that was the drink the girl brought when I’d asked about the kids drink!! Had been there too long and was so tired!! Couldn’t care what the bill was, just don’t like paying for things that should be included and also like to be told what’s included!! I then said to the older lady, don’t mind paying whatever my bill is but don’t want to pay for what’s included!! She said oh no worries, I know what you mean you just don’t want to pay… sounds cheeky when I think of it now but although she was quite direct she was quite pleasant throughout and don’t think she meant it nastily!! I hope not anyway!!! Nice food and place but wouldn’t go back if you had kids, would cost you a fortune!!
went on a very busy Saturday teatime at halloween festivaltime. very happy to get an ecstatic. the personal was very attentive. my companion and I both had the fish and the chips we both enjoyed. would like more chips. they also want to know what type of fish it was, as it is not specified in the menu. music was in full scope, which meant that the customers had to talk loudly to be heard. would not hesitate to try again as it was pleasant overall.
had an excellent meal here. immediately bleed out and immediately order and drink. we had the great worth 2 courses for £13.95 my starter of cipolla brot could have been an eating in itself! 100% again. my spicy Nduja cheeseburger had a good level of season. the chips were some of the best I had in a time. we will definitely come back!
