"Definitely not Italian but staff, manager and service were excellent. Beautiful venue, and great vibe!"
My husband and I visited Zizzi in Manchester Piccadilly last night. The food was beautiful and can't be faulted but the staff service was awful! The waitress that attended us didn't know how to use her POS system and walked away from the table several times to ask her manager for support. When our food came out, the servers placed the food on the table and rushed away, did not ask if we needed any condiments; salt, pepper, sauce etc. Did not offer parmesan on the pasta and did not notice that my drink was empty The speed they walked away I could ask for a drink. I spent most of my meal trying to catch the eye of someone to order another drink but didn't get one until after I'd finished. I di...
On entering the restaurant we were welcomed promptly and navigated to a seat. We were then asked about any allergies, to which I stated that I have an uncommon allergy. To this the server stated that we would have to use the online ordering tool using the QR code as the restaurant would not take our order so they would not be liable for any cross contamination. They did not even offer us any drinks to start with as we tried to navigate the online system. Nobody came to check on us. We ended up leaving and on the way out the server looked at us but did not say anything as to ask if anything was wrong. All in all terrible customer service. Oh and my allergy .. chillies and peppers so not that...
After a rainy day at the Christmas markets, we decided to dine at this restaurant. Upon entering, we were impressed by the nice ambiance and friendly staff. We started with a sharing platter, which was delicious. However, our main pasta dishes were disappointing - they were bland and watery, similar to cheap frozen meals. The pizza was slightly better, but still not great. One of the pasta dishes was removed from our bill after we sent it back due to its poor quality. The cokes were served in small, expensive glass bottles. The downstairs toilets were not well-maintained, with cold water for hand washing. It was disappointing considering the pleasant staff.
Terrible staff attitude. Poor customer service. Tables crammed together Food average overpriced. Bar girl literally throwing glass bottles in bin constantly creating loud banging smashing noises to which customers jumped out their skin. Staff don't smile, don't ask how is your meal or can I get you anything else. When I mentioned when paying the bill my issues they didn't care. Customers sitting with big jackets on as it was cold. I would avoid plenty nicer places around. Just decided to try tonight for first time as it was handy. I suggest you avoid!
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I booked a table for 2 four weeks ago for today at 7.30pm. When we arrived we waited 5mins for the front of house to greet us and she did it with a can 't be bothered attitude. She went to show us to our table and I asked, Did i overhear you telll another customer there is an hour wait on food? She replied yes!! I responded, So, i pre-book and you expect me to wait an hour for food without telling me? She shrugged her shoulders and we left.
The garlic bread tasted very plain, like regular bread. They did not have any martini-based cocktails available. My friend's mozzarella dish was very simple, basically just milk. There was no pepper or salt on the table, and they did not offer any Parmesan cheese. We were not very satisfied with the meal and were happy to just eat the bread and leave. The only thing that was quick about the service was getting the bill.
The food at this restaurant is pleasant, hot, and delicious. The vegan lasagne was decent but could use some more flavor. The chicken milanese was very good, but the sauce was a bit bland and tasted like cold canned tomatoes. The service was satisfactory, with a friendly server and staff. Overall, a decent dining experience.
We asked to delay booking… no problem… arrived and welcomed with choice if available seats but with advice re busy areas. Relaxed drink first with order taken. Although only 2 table had quite a lot of glasses etc so waitress suggested then joined another table to give us space. A great night out! Thank you
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Have been many times with a friend. Always fantastic food and speedy service each time. Special shout to Shona, in front of house who is always so welcoming and great service.
Definitely not Italian but staff, manager and service were excellent. Beautiful venue, and great vibe!
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