Il se peut que vous soyez redirigé
"nice staff members still wear masks to protect us and they have good manners and make good food me and the homies came here every day"
Téléphone: +15165411304
Adresse: 4942 Merrick Rd, Massapequa Park, NY 11762, United States
Ville: Massapequa Park
Site Web: http://bagelcafeli.com/
Plats: 10
Commodités: 1
Catégories: 5
Avis: 44
I do not ever write reviews but, today was the last time I'll ever order from here. Their food is actually the best deli food in the area BUT, the way they handle orders/people is juvenile at best. I order food ahead using restaurants or deli's applications so I do not have to wait 20-30 mins on-line in store. I can just walk in, grab my food and go about my day. Nope, That logic and reason does not seem to apply to Bagel Cafe. I ordered 35 minutes ahead of pick up and was told I had to wait in the back of the line (Sometimes behind 30-40 people on school days but let's not go there) to grab my food that was already on the counter in a bag, paid for and ready to go. This was not the first time this has happened either. I can not comprehend that logic. Why even pay fees to apps like grubhub/door dash/whatever for people to order ahead, then when they come into your store your customers have to wait behind everyone just to grab a bag? VERY BAD business practice and Bagel Cafe is the only place I know that does this. Virtually every other place lets you walk right up to the counter, or has a designated area for online orders, that you can just grab your meal and go. No problem. Worst part is, after I tried explaining to the man behind the deli counter I ordered almost 40 minutes prior and the bag RIGHT behind him is mine, he seemed to not care, brushed me off and continued to call NEXT. Not cool. I hope the owner does something about these practices because this makes zero sense from a business aspect and also from a customer's aspect. If you want to make people wait in line, Take your orders off apps like eat street or grub hub. No point in giving people the option to order ahead if they have to stand in line anyway (and your food is cold by then time its your turn). That's like buying a flash pass at 6flags or Disney but still have to wait in line with everyone to experience a ride, aka no point of the pass.
Such a disappointing way to start my day and year! Very rude and unprofessional staff. Could definitely tell I went on a day where the owner wasn’t there because not only did they three people behind the counter look insanely overwhelmed with the 3-4 people they were serving. Needless to say I will not be back because the food here is average AT BEST and I will happily drive an extra mile to get better food and a more accommodating staff. It’s too bad places like this have gone down hill so much recently.
The food is good here, However I have not had a good overall experience. I get charged different prices for the same items depending on who rings me up. They seem to make small mistakes all the time like forgetting cheese or forgetting home fries. I will be coming back but I'm definitely gonna have a conversation with the manager before I place my order. Thank you guys for reaching out and making it right. Excellent customer service.
I’ve loved this place for years and always say how they make the best breakfast sandwiches but I just had an order delivered on a rainy day and they put a plastic bag over the paper bag to keep it dry and protected. I just thought that was really thoughtful and considerate not a lot of places do that with deliveries. Thank you!
