I visited Baskin Robbins in Edgeware in September 19 What a HUGE MISTAKE I usually go Hatchend and Northwood Baskin Robbins and never had any problems I spent £31 and the ice cream had ice Crystals in the ice cream When I called to complain I was told that they would give me 30% off my next visit. What a JOKE ! After giving me sub standard ice cream they are expecting me to go back and spend more money there To top it off Monica the Manager there implied I was lying by saying *well how do we know that there was a problem with the ice cream! That is beyond disgraceful You get better customer service from Poundland ! Avoid this branch at all costs. The have no value for their customers Highly...
I am very surprised to read some of the bad customer reviews of this Baskin Robbins. We have been going there for 2 years and despite it not being our nearest one, we go there simply because the staff are fantastic. The restaurant is also cleaner and more airy than other BR. My only complaint would be the infrequency of Rainbow Sherbert but that is not the fault of the restaurant. In fact, when they ran out, one of the staff found a spare tub and put it aside for me. They are a pleasure to deal with.
I'd never seen kosher ice cream before and was interested to read the list. A great place to go with friends or family or colleagues when you don't know what qualifies as kosher. Really friendly manager especially at off peak times. Their ice cream cakes in the kosher flavours are also good to know about and you can put them in your freezer and get them out for a party.
We are regular customers. Collected our daughters 18th Birthday Cake made just out of ice cream complete with her photo on the cake. It looked amazing. Our daughter Emma loved it. We cannot fault the customer service you receive whether buying a cone of ice cream or placing a special birthday cake treat. Excellent choice of ice creams and all delicious.
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Perfect service, we requested names written on specific drinks and they completed the order as per our wishes to the best standard. The milkshakes were amazing, filled to the brim and well made, everyone was satisfied with their orders. Would recommend and definitely go back for another treat!
The owner tries to act friendly but is very rude and impatient.. I have seen him almost shouting at his team a few times is visibly angry if you are a bit indecisive.. don’t have much choice as the kids like BR and this is the closest to home..
I love the people who work there. They are always very friendly. The restaurant is clean and the cakes and ice-creams are delicious and fresh. I use that restaurant 5 years and always return there with a pleasure.
We ordered an Oreo Ice Cream Cake here which was an absolutely treat on my birthday. The service was fantastic and the staff were very friendly and accommodating. I definately recommend Baskin Robbins Hatch End.
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Nice spacious place..Good service with lots of options to try out for dessert from hot to cold. They are offering a free waffle cone with 2 scoops which is great value and very delicious!
Love the icecream thats traditional Baskin however the service and presentation is what matters. At this outlet it could be better. The place is clean but the service is slow and poor.
