To start we arrived in town late so we called ahead of time to say we will be there by 2am and was told after 1am we couldn’t check in even though we told them run the card on file or can we check in from the app and was told no so we had to rush there then go back to get our belongings… then we asked for a late check out which is a benefit for gold members and was told we still have to pay or they can’t do it . But the main issue is the fact they had a dead bug in the breakfast and once a worker seen me taking pictures he came over not to change the food not even to take the dead bugs out but to mix the food around when I spoke to the manager Nancy she kept trying to tell me how it was chan...
I have previously had positive experiences staying at various Embassy Suites, but my recent visit to this particular location left me feeling disappointed. The hotel appeared outdated and in need of renovation and deep cleaning. Many of the light fixtures in the courtyard area were not working, making it look dull and uninviting. The upholstery and carpets in my suite 's living room could have also benefited from some cleaning. Furthermore, the bathroom door knob was loose, and the shower head was rusting. What troubled me the most was the strong sewage smell in my elderly grandmother 's suite. Despite my request for a room change, the manager, Aparna, only sent the engineer and housekeeping...
Breakfast was also a hassle, with a long wait of around 20 minutes just to get a made-to-order omelet, as there was only one person preparing them. Additionally, our room was lacking basic supplies like a pen and notepad.
We experienced a security issue in the parking lot when my nephew's car was broken into, and although no valuables were taken, they did steal his wife's purse. This incident left us dealing with a broken window.
In my sister's room, the electrical outlet for the coffee maker and the light above it were not working. Although we called for maintenance, they were unable to fix the issue, so we ended up making coffee in my room instead.
Overall, I've stayed at much better Em...
The hotel is nice . The first floor of the hotel is beautiful the waterfall and the trees . They had security quads actually walking around the hotel which was nice . The pool was a little cloudy but not bad . The free breakfast omelette station was wonderful. They did make a mistake with the rooms we had a group and were supposed to get rooms right next to each other and that didn't happen. We couldn't get a luggage cart checking out because everyone checks out at the same time. But overall a good place good time
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Pros:-Close to food-cool atmosphere with all the plants-not (usually) super busy.-Nice hotel staffCons:-Walls are paper thin. I could hear my neighbors phone alarm every morning.-The hotel is pretty dated compared to most embassy’s. Furniture is pretty worn-My room was dirty on arrival. Had food on the floor and smudges on nearly every glass surface-The restaurant is extremely understaffed and the food is so-so. Usually there’s only 1 person working so service isn’t great unless you sit at the bar.
This hotel is a great place to stay, offering a cozy, home-like atmosphere. The staff is very friendly, and it feels safe for children. When I arrived, I noticed kids happily playing inside the hotel, which made me feel joyful. Unlike many other hotels, this one provides ample space for children to play. The service is excellent as well. Overall, I would rate the rooms a 3 out of 5.
The hotel lobby are full of palm trees and plants. It's an open airy layout with a fountain and all the rooms surrounding. The atmosphere is great, the rooms are nice and big and the staff is very friendly. They also have an indoor heated pool and complimentary drinks upon arrival. We had a great time!
I visited this restaurant with my father-in-law while we were in town for a wedding, and it is a fantastic place! The rooms are spotlessly clean and the beds are incredibly comfortable.
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I wish I could give this restaurant a rating of 3.5 stars. Let me explain why. There are many things to appreciate about this place. The location is excellent, near...
Avoid this hotel at all costs. It desperately needs to be renovated. I'm only reading reviews to give it a fair chance. The mattress was stained with bodily fluids.
