My experience i just had at Burger King #25185: I pull up to the drive thru speaker and I am greeted and I begin ordering with my coffee, and the order taker immediately tells me my total and to pull around. I ask, may I please order more? He abruptly replies, what do you want? I continue to order and as I am ordering each item he then asks after everything I say, is that all? Is that all? He then asks me to pull around with no total given. When I arrive at the window, he greets me by opening the window and putting his hand out and staring at me impatiently without saying a word to me. This gentlemen had a grey zip up jacket, average build, dark hair. I hand him my debit card for payment. He...
I have to express my disappointment with this location. The grand opening was fantastic, but I've returned several times since then, and the quality has been consistently poor. My burgers were cold, and my granddaughter, who usually loves the chicken fries, found them hard and completely dried out by the time we got home, which is only three blocks away! They were so bad I wouldn’t even feel right feeding them to my dog. If this continues, I will have to stop coming to this location. On a positive note, I want to acknowledge that the customer service has been great—very fast and friendly. Thank you for that!
At first I'd have given them 4-5 stars first week they were open fast and friendly service and they got orders right the first time. Now the last three times I have gone there they all seem confused getting orders mixed up and or not get them right. I don't expect a burger to look like it's picture but they need to start putting some effort into these burgers. Half the time the meat is so bone dry you have to choke it down with a drink. Long story short this place is no different than other fast food.
I only go to this location in the morning, food is good, but the guy that is the manager will ask me for my order and then tell me to hold on a sec which is annoying, just ask me when you're ready. Also more than half the times I'm there, I am told to pull up and they'll bring my food out. It's never more than a croissant or two w/hash browns. Food is good, service could definitely better.
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Arrived to pick up a mobile order, restaurant was locked. Went to drive thru, and by the time I got to the window they'd forgotten about me. Wa s told to pull forward and they'd bring my order out. Five minutes later I left empty handed as they'd not brought it to me and I couldn't afford to be any later for work. After previous problems I really shouldn't've given them another chance.
Drive Thru is the slowest I've ever seen in my life. Their customer service skills at the windows AMAZING. However took 30 min to get 2 breakfast sandwiches. The tea was stale and nasty. My husband has to go in to get ou food. They get 2 stars because the young ladies taking the orders and payments were very nice, thorough, and accurate.
I placed an app order on April 15, 2022, and the staff was incredibly friendly and attentive. When I mentioned that I was waiting outside with my kids in the car, they kindly brought my order out to me! Everything was hot and fresh. Thank you, Burger King!
First time at this new location and my experience wasn’t good. My Chicken sandwich was wet and tasted uncooked. My sprite was flat and tasted nasty. The only thing I ate was the fries. Customer service was great though.
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Cold hard impossible whopper. Must have been sitting for 30 minutes. Vanilla shake horrible.
My order was mixed up, and I was served cold burgers that were assembled quite poorly.
