Cafe Rio Mexican Grill

I have placed an order online for the location west point. about 1 minute had passed when I received my order confirmation by email. I realized there was a mistake on the order. I immediately called Cafe’ rio to correct the order, but at the time that I put on the stop, then became the call center and then back to the west point location it had been about 5 minutes. I told the representative that there was a mistake on my order and he could correct it and adjust the fee. his answer was no, the order was made and I can't do anything about it. I took the order and returned to the house. when we opened our salads, we noticed that they had enough juice in the bottom of the container to swim a bo...

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Going inside is your best bet at getting your order right in West Point. My family has given this location more than a few opportunities to get our in-app pickup order right, and some of the problems are ones you can't just look in the bag and see they got it wrong. Tonight was the bigger blunder for us, we ordered a burrito with no beans and no rice inside it and a few sides of the house salad dressing for our other items. 1. The burrito had both rice and beans filled, black to be precise. Someone had to make a conscious choice to either put pinto or black beans inside a burrito that had no beans and no rice PRINTED on the receipt. 2. Both of the 4oz side ranches we ordered were not even in...

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Cafe Rio West Point, you are the Cleveland Browns of the chain. You're take out is constantly wrong, yet I keep coming back. As I write this post, I am sitting here eating my grilled chicken salad, that is missing (of all things) the grilled chicken. I had to pay extra for that, which make it sting all the more. Now, if this was a one off moment I'd let it go. No one bats 1000, yet it's not. Items are routinely missing, grossly over or under cooked. Yet time and again I order and convince myself that this time it'll be different. I guess I can only blame myself. Please be better, and I'll see you next week.

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double check their orders, especially when they order to dinner because they tend to make mistakes or forget whole meal. I'm not sure why eat and service after 22 o'clock just go to the hill, but that was quite regular. tonight, the tortillas are not even cooked completely. the quality is perhaps the half of what they pay if that. that is sad because cafe rio earlier had proper eating. Oh, I'll like to spend more money somewhere else for consistent quality. Réservez une table maintenant

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i normally love cafe rio, but when i ordered some salads through online they didn’t give us what we wanted. they filled a 4oz not even halfway of there house dressing to which I was very dissatisfied. they didn’t do anything extra that we asked for and it was just over all very frustrating. hopefully no one else had to go through this today.

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SOO slow. We waited in line for 40 minutes to order. They need to improve the process for ordering and speeding up. I could have driven to the next town over and ordered at Costa Vida, driven home and eaten before I even placed my order here.

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ordering two enchiladas who were good and ordered was right. the staff were friendly and friendly. the dining room area was dirty, everyone had to be cleaned, a müll can overflow. Even in a non-COVID environment, I would expect more.

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I used $20 recently. credit for two smeared sweet pigs burritos. I came to the house and had no sauce or bee for a broken burrito. one of them had a small bite of sweet pork. the others had thrice and no sweet boar. order on app. Réservez une table maintenant

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The food in here is very easy to have for lunch., it is my go to pretty much everyday. Food looks and tastes fresh. Sometimes the service is slower than I would like, but it depends on the time.

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I had a really good experience here at this cafe Rio. Had large portion sizes, friendly service, it was decently clean.

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