Cafe Rio Mexican Grill

This place continues to dive in a downward spiral!!! Associates don’t care about anything you discuss with them and this same attitude is demonstrated my their management. The restaurant is hot, the staff just piles up the to-go orders and doesn’t call your name. This list could go on forever…seriously.We continue to experience issues with this location but we continue to try and try again hoping they will return to the great restaurant that they used to be. Tonight’s horrible example of service was that we ordered our food to go as this should be easier for all parties involved, right? Nope. Order was supposed to be ready to pick up at 6:05pm and my wife is still in line with 5 people in fr...

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I ordered online and my pickup time was 5:40, I waited for about ten minutes before someone said that everyone in the line would have to wait for their orders to wait an additional 30 minutes behind their scheduled pickup times. I waited for the full thirty minutes and there were many people with later pickup times than I and command more than I who got their food before I did. I then asked them to review my order, and they said there were three more orders before me. it ended a full hour before I got my order and then was even more disappointed when eating was soggy. I work in the food industry, so I tried to understand, but this was very annoying, 0/10 recommended to go to durangos instead...

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The food was delicious, made to order as always, and the staff were friendly and helpful. They did appear to be understaffed and the poor guy working the cash registers for both in-store and pick-up orders was running around like a mad man; I felt a little bad for him. But they were definitely doing their best and the experience was still a good one.

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I ordered a simple tostada, my co-worker ordered a simple salad, another ordered nachos with extra guac. They got everything wrong and were skimpy on everything. I used to like this place but it has taken a nose dive. I won't be eating here again.

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The food is good and fresh, but be ready to wait. They are short staffed.

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