Pop in today for a quick coffee. Mask on 2 meters apart slow going only one young lady serving. The 2nd person was bobbing around clearing tables. After about 5 mins in queue the lady in front of me in her 60s was joined by a second lady off about the same age not a problem as she was with her partner who was sat down at a table with 2 small quite dogs. She then told the first lady that the guy who was bobbing around had told her partner to leave the coffee shop. Why she asked because he did not have a drink or food in front of him. But how could he as the first lady was buying there drinks and food. The 2nd lady and man tried to explain this fact to the manager as it turned out to be but he...
My husband and I, along with our two little dogs, were refused service by the manager of this restaurant because my husband had sat down at a table before I had purchased our drinks and food. Despite explaining that I was waiting in the queue outside due to COVID restrictions and that we couldn't all stand in line, the manager was rude, argumentative, and obnoxious. Several other customers in the queue left due to his behavior, and another man confronted the manager before also leaving in protest. Despite being regular customers at this cafe for years, the manager was dismissive and uninterested. We will not be returning to this establishment again due to the manager's despicable behavior to...
The staff at this restaurant were terrible. My flatmate and I walked in wearing masks to get coffee, but we were immediately and rudely asked to leave because there were supposedly too many people in the shop. There was no clear indication of how many people were allowed in at once, and despite there being enough space to social distance, we were made to feel like we had intentionally done something wrong. If we had simply been informed that the issue was too many people instead of being yelled at, it would have been acceptable. We did not end up getting our coffee and will not be returning here unless the staff improve their ability to interact with basic human decency.
For me to catch up on the previous week`s papers in comfortable surroundings with a great coffee is heaven.Caffe Nero ticks all the boxes for me in Lancaster.Unlike the other chains in town,the staff don`t change each week,are well trained,polite,friendly and actually remember your favourite choice of coffee and your name!! From the regular faces each week that keep on returning,its a winning formula for me. Many congrats to Kerry,Diane,Amy,Syreeta and team for their enthusiasm and customer service.Costa and Starbucks could learn so much by sending their staff to Nero to see how its done!!
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I love this caffe nero. I cant work out why anyone would give it a bad review. The staff are courteous, quick, efficient and helpful. I feel relaxed here and always go here over costa or starbucks, neither of which have the charm that this coffee house has. The food is good and so's the coffee (and reasonably priced). It can be difficult to get a seat at certain times as people tend to hog a table for far too long nursing empty cups. But in saying that i shared a table with a lovely lady last week so it can be a plus. Well done people.
Ordered a frappe that tasted like 10% coffee, 90% disappointment. The “frappe” was gloopy (something like raw egg like texture) and was mostly coffee flavoured foam. I suspect they didn’t put enough ice to blend it. Also ordered a round coffee cake that was so dry and stale it was unpleasant. I usually love Nero, not sure what went wrong there.
The disabled restroom lacked toilet paper and the bins were overflowing. Overall, the interior of the cafe appeared neglected and in need of redecorating. The access doors also required modifications.
Having put a lot of steps in around the city we were in need of this and the staff absolutely delivered. Great coffee and lovely atmosphere. Reasonably busy as well which is always nice to see.
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Completely miserable pair of women working here on Sunday morning. No greeting, no smile, no goodbye, nothing. Dreadful. Go elsewhere Lancaster has plenty of independent coffee shops.
Went in with my wife for a coffee. She is allergic to caffeine but they had no decaffeinated no apology offered. For a coffee shop not to be able to serve coffee is a joke
