Caffe Nero,westfield,shopping Centre

PLEASE DON'T WALK AWAY WITHOUT A GOOD DRINK!! I don't know where to start from. As a previous business owner in this industry. It was absolutely horrible. When you walk in you could already see the lack of service from bad hygiene. Uncleaned tables everywhere. Outdoor tables full of trash. No trash bins available on the outdoor facilities in such a busy place. So I go ahead to order a drink after a long day. Till staff don't seem to care chatting away while I'm trying to order. The lack of attitude the staff have on display is such a down fall for customer service. The demotivation of staff already indicates that the dinks are going to be awful. As expected my drinks not prepared as it shoul...

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Service was polite but slow and not especially friendly (no reason why it should be though and all tables were dirty. This was at 9.30pm and the place was not busy so it should have been clean. There was also an empty carrier bag left on the floor. The cabinets were well-stocked with food, which makes me wonder how long sandwiches etc are kept on the shelves (do they throw such a large quantity of food away every day? . Two small drinks and a packet of crisps cost £8.80. Wouldn't be in a rush to return.

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Was served by the lovely Chinese female barista... very welcoming...and quick. Despite the poor conditions of the place she was first class in customer service.

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For a week it was the place for morning breakfast, very popular, guys quick in preparing what was requested, good porridge prepared on the spot.

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Nero offers the best coffee available on the main street.

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