1 /5
Évaluation
★
I'm extremely disappointed with my experience at Chipotle last night, and mad that my husband wanted Chipotle. I wanted Cava. I told him I especially didn't want to go to chipotle because their reviews were really bad and we probably wouldn't have a good experience, and he convinced me that it's probably just because only people with bad experiences review and none of the good experiences are posted. Well, this couldn't be further from the truth. This place is really bad.So first, I pull up to chipotle and I noticed that the line is pretty long, not anything outrageous probably like 10 people in line, 5 couples. So I figured I'd be better off ordering online and waiting the 10 minutes they usually have you wait. So I ordered and was given a pick up time of 8 PM, 10 minutes from when I ordered. I walked in at 8:05, and there are no pick up orders on the rack. There was like five people waiting by the pick up rack so I knew they were all waiting for pick up orders. You could tell they were incredibly understaffed, because there was only four people there. One person cooking, one person preparing the food for the people in line, one person at the register, and one person preparing the pick up orders. After waiting 15 minutes so at like 8:20 PM, I asked about my order because I had seen her give out all of the orders to the people that were waiting before I walked in and she said she would check on it. Another 15 minutes later, I finally get my order. So in total I waited 40 minutes for my food to get done which is absolutely ridiculous. I would get served at a restaurant faster.You would think that that part of the experience would've been the worst part, but honestly, I probably wouldn't even have wrote this review if it wasn't for what happened next. When I finally get home and open our food, everything was wrong they had the wrong meat and the wrong ingredients like putting things that I didn't ask for in my bowl, same with my husband's bowl. They gave him things he didn't ask for one of which being corn, which he is allergic to. Thank God he noticed the corn was in there or we would've had a hospital visit also. The only order that was right was my aunts but after spending $45 on three meals $30 of it was completely wasted. I couldn't eat my meal because they put ingredients in that I do not like at all and my husband couldn't eat his meal because he would ended up in the hospital. Like I would've been OK if the food was right. I understand that people get behind and being understaffed but definitely can't understand my order being completely wrong. It's just ridiculous and I honestly don't think I should have had to pay for any of that. I would definitely not suggest going to THIS chipotle until they really get their act together.