Chopt Creative Salad Co.

Have been to other Chopt locations many times, but today visited this one for the first time. I was surprised to find that, unlike every other Chopt I have visited, you do not place your order with the person making your salad. You can barely even see the kitchen, actually. The store is set up for you to order on a touchscreen if you did not already order ahead. It does look like they can accommodate ordering with a cashier but only by request.This means that you can 't see how much dressing they are adding you just have to pick light/medium/heavy from the app or the kiosks. I have unfortunately found Chopt to be too inconsistent with this when I order in the app, so I make it a point to ord...

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Not the same as it used to be- My salad was dry even tho I asked for regular dressing, the new bowls are clearly smaller AND the bread I received was also small and stale which just left me feeling disappointed. The new layout doesn’t allow for any interaction with the staff which in my option was what always made me feel confident that I was getting what I asked for. This did not feel like a $13 salad.

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We love Chopt salad, ordered on the app for pickup. My husband went and they were short one of the bowls… he told the employees he thought we were missing one. Two employees “checked” and said that the order was correct. We had to return the store to show them the receipt and then they gave us the missing bowl, without even an apology. Will not visit this location again.

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They made the ordering process way more impersonal for no reason at all. What was the purpose of this and moving next door? Appears to have been just a waste of time and resources with no noticeable improvement to the food at all.

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I love this place. Best dressings and great staff. Plus they did a remodel- Nice

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