Costa Coffee - Réserver une table

As a costa lover, I was disappointed with the service this afternoon. The shop door clearly states the store is open until 19:00, yet when we arrived at 4:45pm, the staff made it very clear they did not want us there. After shouting “Well we clearly aren’t going home at 7 tonight then!” loud enough for all customers to hear, they then began sweeping the shop floor at 5:10pm, starting in the area we happened to be seated, openly asking us if they could sweep underneath our seats even though they had not started sweeping any other area of the cafe. We hoped this was just a general clean for hygiene reasons. However, by 5:20, staff were packing the outdoor furniture inside and stacking all the chairs into the corner we were sitting in. They did apologise for “trapping us”, but if the door says they are open until 7pm, it is disappointing to feel unwelcome an hour and a half before closing time. We left shortly after that as we had quite frankly had enough. We do notice a man go to walk in for a coffee but notice the staff packing away. He looked confused, as we were too. Very unfortunate as I’ve always enjoyed my time in costa stores.

• Utile
• Pas utile
• Répondre

The coffee is overpriced, Wetherspoons, Macdonalds etc can do it for around a quid, and it tastes the same. They should get a machine in for people who dont want to queue forever. There is always a queue no matter when you go, and its always slowwww. They need more staff. Its the only coffee shop in crappy Swanley so you've got no choice. The thing that annoys me the most is there is a group of people that sit outside ALL DAY EVERY DAY! Its not a social club or care in the community! they take up at least 2 tables so its hard to get a table outside. Give them a time limit for gawds sake and let others sit down. Love to the staff tho they work hard.

• Utile
• Pas utile
• Répondre

Wasn’t a very pleasant visit when the ladies behind the counter are clearly in a miserable mood, letting it rub off on the customers… telling each other how they’d ‘had enough’ making it apparent for everyone to hear, which I appreciate we all have our days but to make the customers feel uncomfortable isn’t the way to go about it. (Blonde lady with glasses and tall lady with brown hair) can’t say I’d want to return if that’s the way they treat the customers.

• Utile
• Pas utile
• Répondre

I like going to Costa Coffee. You know what you are getting. Unfortunately the Costa Coffee in Swanley Kent is the worst one I have been to. The service is slow staff seem to change all the time. The cafe itself is in need of a very deep clean. The windows, blinds and floor are filthy. The coffee was delicious as always. Would I go back there? No only to take away.

• Utile
• Pas utile
• Répondre

Thank you to the staff at Costa Swanley, great safety measures in place and to see the staff still going the extra mile to make you feel welcome.

• Utile
• Pas utile
• Répondre