Best coffee in town by far, The staff work really hard and are always pleasant to customers and are always on hand to help in any way. IF there is a problem with a coffee, they are on it straight away, Most customers don't complain on a website where they can hide. If you have a problem, talk to a member of staff, don't **** and moan, talk and sort it out. Maybe 1JLJ should go and find somewhere else to have a coffee and he can find somewhere else to **** about. I have had coffees from here since it opened, if I have had a problem with a coffee in the past, I have let the staff know, and they have sorted it straight away. If you don't like the service go else where.
I am a regular here, customer service is never great! Always better when the manager is on or about. Today customer service and attitude of the staff was absolutely disgraceful is there a need to speak to customers in this way? Not only the attitude of the staff was a disgrace it gets worse, I didn’t receive what I paid for!! I asked for a large cappuccino, certainly not a large, it had a 1/4 of liquid and 3/4 of froth this is not the first time this has happened! Manager I will be speaking with you next time I’m in store. I certainly hope that the member of staff will be on duty next time in on and we speak!
My husband and I love Costa coffee so when we are out and about we stop at Costa but our base is Aberystwyth which has amazing and friendly staff but when going north we stop at Portmadog there's a Portuguese member of staff there that's very rude she's spoken to me on two occasions that's very unsettling last time it was about doing the track and trace I informed her that i do it myself once I'm seated she was very rude shouting over café everyone was looking on i don't feel i want to go there because of her i want to make an official complaint about her but who to we spend a lot at Costa
Really patronising and rude member of staff who seemed to think I was unable to use my own phone for track and trace so continued to give me unwanted advice and proceeded to call me ‘love’ several time …. I’m 53, educated and tech-savvy Coffee lukewarm. Cafe untidy (cleaning bucket out in the middle of the cafe…. old files and a huge ceiling lampshade left out at the back of the cafe… scruffy and below usual Costa standards). I like Costa but…..there are plenty of delightful independent coffee shops in Aber so give this Costa a wide berth if you’re in town!!
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The customer service at this restaurant is absolutely unacceptable. The server I had seemed to lack basic customer service skills and had a bad attitude. This is not the first time I have experienced poor service from her. Perhaps she should consider a different job where she doesn't have to interact with customers.
Today I was served by a very charming and customer service-focused employee at this Costa. She has served me before and as always, she never fails to impress. Lisa is definitely an asset to Costa and to this specific Costa store in Aberystwyth. Thank you, Lisa, for your fantastic work!
Located in Aberystwyth, we came across a Costa Coffee shop that was quiet and perfect for my wife and me. I ordered the festive hot chocolate, which I had tried before. The lack of customers allowed the barista to make it perfectly. I thoroughly enjoyed my visit.
Staff are always friendly and quick to serve. Sometimes there is a queue but never have to wait longer than 5 minutes. Best coffee in town by far.
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Lovely visit and chat with the team. Al I think the store manger was amazing shame about being an Arsenal fan.
Had a great experience at local Costa today (Aberystwyth)great service manager was do helpful and polite
