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"I was overcharged for items I didn't purchase at this restaurant. I believe they stole from me."
Téléphone: +19082336400
Adresse: 2560 US Highway 22, Scotch Plains I-07076, United States
Ville: Scotch Plains
Lundi: 05:00-21:30
Mardi: 05:00-21:30
Mercredi: 05:00-21:30
Jeudi: 05:00-21:30
Vendredi: 05:00-21:30
Samedi: 05:00-21:30
Dimanche: 06:00-21:30
Plats: 1
Commodités: 1
Catégories: 5
Avis: 255
He took my money without permission! I went through the drive-thru and ordered a medium iced vanilla chai tea with no ice, a strawberry sprinkle donut, a Boston creme donut, an old fashioned donut, and a banana. When I checked the bag, I found a chocolate sprinkle donut instead of the strawberry one I ordered. The donuts were also hard. I asked for a refund, but the employee checked the donuts without washing his hands. After arguing back and forth, he reluctantly gave me a refund for only the drink and banana, which totaled $6.20. However, when I left, he charged me again without my consent.
The Dunkin' Donuts located at 2560 US Hwy 22 in Scotch Plains is terrible. Employee Jay, register number 5 at store number 330743, was rude and nasty. He had no business dealing with customers as his communication skills were lacking. It was difficult to understand him at the drive-thru. In my opinion, he needs more training in customer service. I will be contacting the corporate office about this. The coffee was not fresh and the service was bad. Starbucks has excellent customer service - I will no longer be going to Dunkin' Donuts.
