By this point, we had been waiting for almost 10 minutes, when the manager came out, loudly exclaiming, “What the heck is going on here?!” I politely suggested that she might want to watch her language. Instead of addressing my concern, she asked me what I wanted. I explained that I had been waiting for 10 minutes and was taken aback by her rude attitude and swearing. I said I didn't want anything anymore. She responded by telling me to “eff off.” In return, I told her I would be contacting corporate about this incident. She wished me good luck and said they were located down the road.
At this point, she turned to my husband and asked what he wanted. He calmly replied that she should stop s...
I ordered a medium hot pumpkin spice latte with oat milk, along with an egg and cheese sandwich on an English muffin. What I received was a medium hot latte with cream and sugar, an ice-cold egg and cheese on an untoasted English muffin, and just five small pieces of cheese. Unfortunately, I was already running late for work, so I couldn't go back to get my correct order. It was really disappointing, especially considering I paid $7 for it. I'm only able to handle a small amount of dairy without it causing me issues, so I had to throw the entire meal away. After several letdowns at this location, this experience has only deepened my trust issues with ordering from here. Thankfully, I was abl...
This evening I came and ordered 4 sandwiches through the window, she only put down three. We noticed after she had handed us the receipt. When she gave us the bag we explained we had actually tried ordering the 4… The young woman at the window VERY RUDELY yelled at her coworker if she heard us say the 4 sandwiches, and then asked us to come inside. not ta mention she hadn’t even fully turned around yet and she started rolling her eyes … I was in shock because it was an honest mistake and we were trying to be polite about it…
The customer service at this location is the absolute worst. I literally sat in the drive-through for 22 minutes today. This is not a one time thing. This is every day for the most part, and when I do finally get up to the window to get my coffee Only they're in there talking on their phones talking to each other screwing up orders and trying to figure out what order goes with which car and again it's not just today it's every day. Do better than this Dunkin you lost me. I'm done with this location.!!
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If I could give zero stars I would. This morning I ordered two plain bagels toasted with butter and when I get to the window, I am waiting there for 10 minutes because they forgot about my order and by the time my bagels are ready they aren’t even toasted at all and they aren’t buttered. The workers just put in one singular packet of butter in the bag with no napkins or even a knife. Would not recommend or ever come here again.
The staff was incredibly rude! The drive-thru employee mocked me and made fun of my order, insisting that I was wrong about it. I ended up leaving because of the situation. As I walked away, she even yelled at me like a maniac. That employee should be dismissed, and I believe they should forfeit their wages for losing a customer. The level of rudeness was unacceptable!
Absolutely the worst Dunkin location! Damaged intercom could barely hear the associate and her attitude extremely poor! Please find better staff if you want success in this location . Although Dunkin is a great brand , it’s poorly represented at this location.
Quite possibly the worst run store I've ever seen. Not enough staff. To go orders are not located. People then running around looking for the orders while no one helps the line. Line gets longer and longer. What a mess
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Gas station dunks. Conveniently right before you get on rt 3. There is another one with its own building across the street.
Ally was so sweet and helped me with a chai tea latte! Recommend this Dunkin’!
Raeburn, Russian River Valley
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Joel Gott 815, Napa Valley
