This restaurant is absolutely awful. I attempted to order a drink without ice, but they charged me $1 for that choice. The management argued with me, insisting that although they could provide less ice, I would still have to pay the $1 fee for having no ice at all. The staff is rude and dishonest. A young man named Ryan has helped me on a few occasions and was able to waive the $1 charge each time. However, the manager, Vina, tried to enforce the charge and then lied about it afterward. When I reached out to corporate and they asked for the store number, Vina felt it was acceptable to lie about that too. Corporate was able to locate the store using the address I provided. Once Vina realized...
This Dunkin' location is arguably the worst-managed and most understocked franchise I've encountered. Despite having "Donuts" in its name, they rarely have actual donuts available, nor do they consistently stock other menu items. I've visited multiple times and never once found the advertised items in stock. Since the ownership changed, the quality and availability have declined significantly. It's truly disappointing. A word of advice to potential customers: come without expectations, or you'll be disappointed. That's all.
The donuts were fresh—what else could you want? I visited later in the day, so the selection was a bit limited, but they still had some popular choices available. I originally intended to get a few glazed donuts, but then I saw a sign labeled “Staff Favorite” next to the apple cider donut. It looked amazing, and I'm really glad I noticed that sign!
They need more employees. It takes half an hour to complete an order of 20 dozen and a half-gallon of coffee because only two employees are handling both the drive-through and customers inside the store. Management should hire at least one more person.
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I absolutely adore this restaurant! The service is excellent, and I really appreciate the convenience of being able to place my order for pickup in advance. Every time I go, my order is always ready right on time.
The restaurant has recently been renovated. As always, the concierge service is exceptional. I've been visiting this place for over 20 years, and each time my experience gets better.
This restaurant has been recently renovated and is now under new management. The new owners are incredibly friendly, and I highly recommend giving it a try!
The restaurant should consider hiring additional staff to enhance the service. By 9:17 AM, the donuts were nearly sold out, which seems too early.
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Fast and friendly service. The Vanilla Cream Donuts were delicious. The restroom was clean.
Very good service. Very professional. Clean atmosphere.
