1 /5
Évaluation
★
I first visited Eddie’s on Mother’s Day and had a fantastic experience with great food and an excellent server, which led me to return for an anniversary dinner with my boyfriend. Unfortunately, this visit was quite disappointing. Our server, Larry, was wonderful throughout the evening. However, several issues marred our dining experience. Early in the meal, a fly flew into my espresso martini. I asked one of the runners to replace it, but he never returned. Fortunately, Larry stepped in and resolved the issue. When our food arrived, my boyfriend received his prime ribeye, but I was mistakenly served a NY strip instead of the ribeye I ordered. Larry quickly corrected the error and apologized for the kitchen’s mistake. Additionally, the mashed potatoes were overly salty, almost inedible. Larry, doing his best to manage the situation, suggested I speak with the manager. Initially, I declined, but he insisted, and I eventually agreed. This is where things took a turn for the worse. The manager, Mark, attempted to be humorous but came off as condescending. He claimed the steak I received was indeed a ribeye, suggesting I should have tried a piece (which I had). He insisted their butcher cuts the ribeye in a unique way, which was unconvincing to anyone familiar with steak cuts. Mark mentioned their “no arguing with the customer” policy but did so in a manner that felt patronizing. To make amends, he offered desserts on the house, yet my boyfriend received the wrong one. While eating, Mark approached us and remarked, “Best desserts ever, huh?” The crème brûlée was dense and lacked the proper consistency, but by that point, I was too disheartened to complain further. Overall, Mark’s attitude made me feel as if I were being dismissed as uninformed. I would have been content to pay for our meals if they had been prepared correctly. This experience was unacceptable, and I left feeling belittled and frustrated.