I visited this restaurant on a Friday afternoon, and it was quite empty. The food was mediocre. We ordered chicken enchiladas, but the waiter kept suggesting beef instead. We insisted on chicken, but when the order arrived, it was beef. We had to ask for the chicken enchiladas again. When we finally took a bite of the chicken enchiladas, we were shocked to find bones in them, which made us cough. When we brought this issue to their attention and requested a refund, they denied our request, saying we had already taken a bite. They claimed it couldn't be removed from the bill since it was already in the system. This experience was terrible, and I will never return to this restaurant.
This restaurant has its ups and downs. Your experience can vary depending on how well it's running; sometimes it's great, and other times it's not. They could benefit from more training, as the service is inconsistent. However, when the owner is present, everything changes for the better. He is always friendly, checks on customers frequently, and is genuinely helpful, which makes a positive difference. Overall, I would rate the food a 3 out of 5.
El Portal Maya is a hidden gem! The food is absolutely delicious and the atmosphere is warm and inviting. I highly recommend trying their signature dishes and drinks you won 't be disappointed. The staff is also friendly and attentive, making for a truly memorable dining experience. Can 't wait to go back!
I used to visit this restaurant frequently, but I recently tried their baleadas, and they were terrible compared to what they used to be—undercooked, in fact. Two years ago, the food was fantastic, but now it just doesn’t meet the same standard at all.
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The food is always excellent! We have to order kids' meals because the adult portions are massive. You must try the queso frito—it will change your life!
This could be the best restaurant on this app! They really pay attention to your instructions, and the food arrives just as you requested.
The seafood soup and simple baleada arrived hot and fresh. Everything was delicious!
I have been there many times and leave very satisfied with the food and service.
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Always hot and delicious, love the spicy pickles and pepper sauce!
The prices are getting scary but the food stays great as always
Pollo Cebeño Pechuga/Pollo Con Tajadas Pechuga
Sandwich Carne Or Sandwich De Pollo
Baleada Con Huevo Y Aguacate
Parrillada Para Dos Personas
Tamalito De Elote Con Crema
Bistec De Pollo (Nino) Side
Batido De Fresa (Sold Out)
Platano Relleno Con Carne
Gélatine De Fruits De Mer
