"Dirty, unkempt, and incredibly noisy. There was a group of around 60 kids aged 10 to 19 playing nearby, and their noise level was unbearable."
If you like eating biscuits and gravy and gravy with your fingers, than this is the place for you. I sat at breakfast for 45 minutes and the only thing that was available to eat was biscuits and gravy and eggs. All tables are full of plates so even if you were able to get food, there was no where to eat it. All coffee and juices are out 45 minutes prior to breakfast closing. No utensils, all staff is unfriendly and doesn’t care about their horrible. Multiple people complaining consistently and no staff does anything. The line for ordering food took 40 minutes total. Which is unavoidable because it’s the only way to get food. Terrible experience, and I usually give the benefit of the doubt, e...
Service beyond excellence by Jason and Andy at the front desk. Jason is friendly, knowledgeable and you justcwant to be his friend forever. The most kind person and Andy and I she was great. Lewis the shuttle driver is awesome!! And Lemar who is wonderful. Be prepared the 5p reception is chips only, very disappointing. The room are very clean and comfortable and pool is very nice. I advise breakfast when they open because if you wait the food, potatoes etc are cold unless you order an omelet.Safety: Felt safe in the pool by myself
Car broke down during a cost to coast move. Very friendly and empathetic staff. Jason at the front desk was phenomenal from check-in to extended checkout! Treated us like family and did everything he could to make sure we were well taken care of for as long as we could stay. Wish I could remember the bartenders name, she was excellent and made sure we were well fed and made the drinks tasty!
Perhaps it’s because I’m accustomed to a different standard of quality, but this hotel was deeply disappointing. The best way to describe it is dirty and neglected. The staff were adequate, but considering the price, we would have been better off staying at the Renaissance. Hilton definitely offers a better experience. Please refer to the photos for the condition of the room at check-in.
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Appeared understaffed. Common area and room was dirty. Generally appeared to be very poorly maintained. Pool water on floors from dripping clients in most common areas and elevators. (They actually ran out of pillows and ROOM KEYS at the front desk. This is not typical of my experience at other airport area EMBASSY SUITES.
Rooms: They were spacious and refreshingly cool for a hot day.
Nearby activities: We found everything we needed nearby.
Food & drinks: The breakfast was amazing, especially the made-to-order omelets. I didn’t catch the name of the chef, but he was fantastic!
I have stayed at many Embassy Suites during my travels, and this one was by far the worst. The staff was unfriendly and seemed uninterested in providing assistance. The room was in poor condition, with outdated furniture...
The hallways were super hot for it to be 90+outside. Over all it wasn't too bad of a stay Our room was clean however didn't have extra toiletries had to call the front desk and WAIT to get what we needed
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I travel frequently and have stayed in many hotels. However, the customer service here exceeded my expectations. Stacy at the front desk was incredible. She anticipated...
Dirty, unkempt, and incredibly noisy. There was a group of around 60 kids aged 10 to 19 playing nearby, and their noise level was unbearable.
