Additionally, my wife and I waited over half an hour for our sandwiches, despite there only being two other customers in the store. The employee told me to come in and speak to the manager, but said they wouldn’t offer a refund or a replacement sandwich. When I met with the manager, she was incredibly indignant and rude, acting as if I had no right to complain about my sandwich being made incorrectly. She said she would give me my refund just so I could leave. Then, she grabbed the bag and the sandwich and tossed it behind the counter.
I won’t be returning to this Firehouse Subs. When I asked her if she or the owner was a firefighter, she replied that she was just a franchisee. I chose this...
After we entered the restaurant, an employee told us they would be with us shortly. However, when two more customers came in, the employee immediately took their orders instead, leaving us ignored. When we finally spoke up, the employee responded with an attitude. Our order was taken, but the other customers who arrived after us received their sandwiches before we did. More customers came in, placed their orders, and also got their sandwiches without delay. When I asked about the status of our order, I was informed it was being processed. We had ordered two small sandwiches, and after a long wait—accompanied by continuous attitude from the staff—we finally received our food. While the sandwi...
Have been to Firehouse Subs in the past, actually it's been a few years and have been pleased with the service and the selection of sandwiches. I recently visited this establishment a couple of days ago (10/29/23) and was very disappointed with the sandwiches I ordered (two New York Steamers) and to my dismay when I returned home, I found the sandwiches to only have meat and nothing else when I thought lettuce, tomatoes, onions, etc. were included nor was I asked if I would like those items to be added to the sandwiches. In hindsight, I regret not checking my order before leaving but things happen. Hopefully this post will at least help others in the future to not assume, ask questions and c...
One of the worst experiences I've ever had with a restraunt. Awful food and service. Waited 20+min for a sandwich and they messed it up and waited another 15+ minutes for them to fix it. Not worth the wait since the sandwich was by far one of the worst meals I've had. Didn't order anything fancy. Just a simple Italian sandwich. There was hardly anyone in the restraunt and they had lots of employees barely doing anything. I'm surprised this place is open. Truly in shock.
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First time here and there's a huge poster on the menu advertising the Pepperoni Meatball sub. I go to order two and the girl tells me they don't have meatballs! She didn't say sorry for the inconvenience or anything she just laughed and said they didn't make them today. Like what? So then I order the New York Steamer sandwich and there is literally only 3 very thin slices of pastrami. Couldn't believe it, definitely a waste of $12.
I ordered a meatball sandwich, and one of the meatballs was so overcooked that it was hard. They also forgot to add the cheese! I've ordered from here before, and it was never like this. This staff member needs more training or should be let go!
Ordered a large meatball to go it was ok i asked for lightly toasted bread but it was toasted well done and the bread was tough and chewy and had little cheese it was also pricey $17 service was good just wish they made the sub the way i
Y'all. It's been over 30 minutes for my order, and I still have not received my ONLINE order. Waiting inside and there's about 9 other people waiting. They need more staff or management because this is ridiculous.I ordered ONE sandwich.
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It was very expensive for an average sandwich.
Truly terrible service
