Il se peut que vous soyez redirigé
"Beautiful building and lovely waiting staff let down by what they are serving, lukewarm and weak tea and coffee with burnt Danish pastries. Would not recommend."
Téléphone: +441732865224
Adresse: Hever Rd, TN8 7NG, Sevenoaks, United Kingdom
Ville: Sevenoaks
Plats: 5
Commodités: 7
Catégories: 5
Avis: 2767
We came with a dog. Looked for a sign on the door or window to work out if the dogs are allowed but have not found anything. Went just inside the door hoping to find a member of staff to ask them but there was no one to greet us. So we relaxed and just proceeded to the table. As soon as we reached the table we were shouted at from behind the counter and asked to leave because IT IS A RESTAURANT AND DOGS ARE NOT ALLOWED. We sat outside and proceeded to order. Firstly, dog bowls were nowhere to be found (Hever Castle website states they should be), online ordering system is tedious and works badly with the low reception around Hever on all of our networks. After 15 minutes of fiddling we have ordered. Food was not cheap. Drinks arrived lukewarm (waitress could not find us even though we had to provide table number in the order), were spilled all over the tray and we were expected to wipe it all up with the one napkin each we were provided for the meal. Tea had to be returned because the cup was covered in previous guest's lipstick. Food was a further disappointment. Chicken burgers were incinerated, I genuinely thought they might be just fancy and cooked with charcoal or similar colouring but they were just burnt. We asked for replacement and got 10% ligher in colour, still overcooked. Portions were small. Appalling experience considering it is a RESTAURANT. I would not have fed my dog there by choice and was sad to.have this experience at the lovely Hever Castle and Gardens ...
We walked into the restaurant with a small dog, having firstly checked that there was no sign prohibiting dogs. Someone shouted from behind the counter across the restaurant to tell us that dogs were not allowed. We proceeded to sit outside and ordered using the phone app, which took several minutes due to poor reception. The food arrived at various times, with the children's meals coming last. Two of our party ordered the chicken burgers, which were burnt and inedible. They were returned and replaced with less burnt, but still overcooked, offerings. Portions were small and overpriced. The cup of tea arrived with lipstick all over the cup and also had to be returned. The coffees were lukewarm at best, and also overpriced. The coffees were split all over the tray, and we were offered nothing to clear up the spill. We had to request a bowl of water for our dog and were given a plastic container. The waiting staff wore white gloves but the restaurant experience was very different from the impression they may have been hoping to make. We will certainly never eat there again and our advice is to take a picnic as there are plenty of places to eat your own food.
Restaurant is a lovely space and the small number of staff that were there were helpful but the booking system using QR codes is awful and time consuming. We ordered our food only for it to crash and we had to start again. The food was massively overpriced and not warm enough. I ordered scrambled eggs and smoked salmon. It came on a small piece of toast with a small amount of salmon on the side. That was it. £14!!! So disappointing. My husband had the breakfast but his hash brown was grey in the middle from being left under a heat lamp too long presumably. We sent it back and the chef said we had a bruised one. Never heard such rubbish. His breakfast was also on the small side and cost £15. Such a rip off for what we received. My advice is take a picnic and enjoy the grounds instead of being ripped off.
The sandwiches were bland and boring made with soggy white bread. The scones had forgotten to rise and were like hard, tasteless pellets. I didn't even bother trying any of the cakes though my husband did. He said they tasted shop bought and the Bakewell tart appeared to be a Mr Kipling one cut in half. We were not offered a top up of tea. The service was pretty lame and they only had 3 tables occupied to cope with. At £22.75 per head it is way overpriced. This is more than we paid for afternoon tea at the famous Betty's in their Imperial Room overlooking the Stray in Harrogate in elegant surroundings.
