3 of us walked a little disappointed that the restaurant we had planned to go to was closed. We soon forgot all about that as JJ literally ran around to give us amazing service. He clearly enjoys providing outstanding service and pick up on unconscious clues to know when we need more attention for additional drinks. The whole night was fantastic thanks to JJ and Justin (bar manager? who also went out of his way to be helpful. Not only will we be returning when we can, but I will be recommending Surfers Hard Rock to everyone coming to Qld. Even the guy in the shop downstairs was super helpful! Well done guys and thanks again JJ!!
We are currently staying in Surfers Paradise and decided to visit The Hard Rock Cafe. Our waiter was JJ who was absolutely amazing. The customer service he provided was incredible, so friendly and made us feel comfortable also recommended delicious food and cocktails. He was running around the whole night doing a fabulous job, looking after different tables but also carrying out that service with every customer. Massive thank you to JJ and the chefs. **** amazing service food.
My first visit to Hard Rock on the Gold Coast and it couldn’t have been better! Our waiter JJ (sorry about spelling was absolutely fantastic, he was outgoing and fun. He went above and beyond to ensure everyone was happy and catered for! The food was mouth watering, we didn’t have a single complaint! Whilst I loved the restaurant this is really a massive shout out for JJ, he made the experience awesome and complete with singing!
I had an amazing time at this restaurant last night. The food was delicious, the music was fantastic, and they even played a song we requested and sang along with us! The service was outstanding and the staff were wonderful. A big thank you to the girl who ran after us to return the sunglasses we left behind. I would definitely return to this restaurant. Thank you again!
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We experienced a minor mix-up with our waiter when placing our order, resulting in a 10-minute wait for service. The waiter was very apologetic and the manager personally came to apologize and offered us complimentary drinks. To top it off, we received a 15% discount on our bill as a gesture of goodwill. We were impressed with the exceptional customer service.
I really liked the place other than they rarely played any hard rock music over the sound system. We sat on the deck with friends and Anna and I had the Cobb Salad. Very nice and I'd go there again in a heartbeat. I'm sure our next trip to Australia will include a few visits to the place.
Went for dinner Saturday night and experienced some of the best customer service ever by JJ. All night he went above and beyond to make sure we were taken care of! The food and drinks were amazing. JJ is a legend and we cant wait to come back and enjoy the cafe again!!!
We come eveytime we visit from Melbourne! And we are always pleased with the food and service! Can’t fault you guys one bit! I’m sure we have been around 8-10 times in 4 years now and will be back next week again! Keep up the good work and great food!
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Exceptional table service by JJ, extremely helpful and made us feel like a #1 priority even though the place was packed. Would recommend
Beautiful meal excellent service, couldn't recommend it enough!
Côtes Levées Barbecue Fumées À L'hickory
Salade De Roquette Au Poulet Grillé
Hickory Barbecue Bacon Cheeseburger
Chips De Poisson Panées À La Bière
Pommes De Terre Écrasées À L'ail
Porc Effiloché Fumé À L'hickory
Guinness Bacon Cheeseburger
Burger Légendaire Original
Saumon De Tasmanie Grillé
