Il se peut que vous soyez redirigé
"Went golfing with a group of 12 people. The beds were comfortable and the executive room was perfect for our group! We will definitely go back to this hotel. Thanks for a great stay!"
Téléphone: +12504894301
Adresse: 803 Cranbrook St N, V1C 2R8, Canada
Réservation, Réserver
Ville: Cranbrook
Site Web: https://heritageinn.net
Plats: 0
Catégories: 5
Avis: 576
We stayed at the Heritage Inn Hotel on July 28, 2022. Our check in process was fairly quick but it was easy to notice that the lone person working at the desk was very unfriendly, she seemed over taxed as there was a line of guests asking for key 's to the pool, extra towels, wifi password 's etc. Our room was on the second floor facing the highway, a bit noisy but what can you expect as the hotel is right on the highway. The room was clean but very dated. We were golfing at one of the local courses early the next morning so we were up at 6:30 to shower and get down to the free continental breakfast which was scheduled to open at 7:00am. We ran the hot water in the shower for a few minutes a...
We stayed at the Heritage Inn Hotel on July 28, 2022. Our check in process was fairly quick but it was easy to notice that the lone person working at the desk was very unfriendly, she seemed over taxed as there was a line of guests asking for key 's to thepool, extra towels, wifi password 's etc. Our room was on the second floor facing the highway, a bit noisy but what can youexpect as the hotel is right on the highway. The room was clean but very dated. We were golfing at one of the local coursesearly the next morning so we were up at 6:30 to shower and get down to the free continental breakfast which was scheduled toopen at 7:00am. We ran the hot water in the shower for a few minutes and r...
I had a disappointing experience at this restaurant. The service was quite rude, and I was charged double the expected rates along with a $250 deposit. The rooms felt outdated, as if they hadn't been refreshed since the 90s. During breakfast, I felt uncomfortable due to the staff's behavior. The selection was limited—just some bad coffee, boiled scrambled eggs, pancakes, tater tots, and sausage. There were no juices, toast, cereal, or milk. Did I mention the rude service? Overall, it just wasn't worth it. I've had better continental breakfasts at more affordable hotels. We only chose to stay here because we were exhausted from driving all day, and all other hotels were fully booked due to co...
On a positive note, my server during the complimentary breakfast was fantastic—always smiling and very courteous. The male staff member who checked me out at 11 AM was also great. Unfortunately, my experience with the female staff member on the evening of my arrival was quite disappointing. She had an unfriendly attitude and couldn't be bothered to make eye contact or engage with me when I tried to chat casually about my stay. I really believe she may not be suited for a role in customer service. Réservez une table maintenant
Rude service . Got charged double the rates plus 250$ deposit. The rooms haven't been updated since the 90s . At breakfast got harassed by the service. No juice or toast or cereal or milk just bad coffee and the usual boiled scrambled eggs pancakes tots and sausage. That was it!. Did I mention the rude service. Not worth it. I've had better continental at other cheaper hotels. We only stayed cause we were tired of driving all day and all other hotels were booked cause of construction workers.
On a positive note, my server during the complimentary breakfast was delightful—always smiling and courteous. The male staff member who assisted me during checkout at 11 am was also very pleasant. Unfortunately, my experience with the female staff member on the evening of my arrival was quite disappointing. She had a poor attitude and refused to make eye contact or engage with me when I tried to chat casually about my stay. In my opinion, she may not be suited for a role in customer service.
I found myself stranded in Cranbrook for several days after my car broke down, and I wasn't sure when I would be able to leave. The staff at the hotel were incredibly accommodating and friendly, which made facing the uncertainty of my situation much easier. I never felt rushed or pressured to leave. While the rooms may be a bit dated, I can't really say anything negative beyond that. The outstanding customer service truly made a difference during my stay. Thank you!
I broke down and ended up stranded in Cranbrook for several days, unsure of when I'd be leaving. The staff at the hotel were incredibly accommodating and friendly despite the uncertainty of my day-to-day situation. I never felt rushed or pressured to leave. While the rooms are a bit dated, I can't really say anything negative beyond that. The customer service was absolutely top-notch and really made a difference during my stay. Thank you! Réservez une table maintenant
