For a first time experience, it wasn’t as expected. (7/18 after 7pm) only seen two other families order during tour visit)First off, walking in you’re not greeted as expected in any establishment. Then, we were told “I think the lab is backed up” but we didn’t tell them whether we were here for that or if we were just ordering to go. We get to the back where you would then think, based on the secret door and walk back, that this experience is about to be the best thing ever. We get to the back and the music was extremely loud and there wasn’t any direction as to how to order. One thing I hate is going somewhere new and feeling lost. After finally figuring out what to do (again no proper gree...
I absolutely adore the concept of this speakeasy cookie shop, but unfortunately, there were some issues that prevented me from giving it a higher rating. I really enjoyed the password and the door opening experience, and the woman at the front counter played along, which added to the fun atmosphere. However, there was only one person working in the kitchen, resulting in a long wait time for some customers. Despite this, my group was able to place our order relatively quickly. The process of designing our own cookies was enjoyable, with the woman at the counter offering helpful suggestions. I ordered a signature shake, but was disappointed to learn that the smaller size did not come with all...
The customer service at this restaurant was terrible, and the cookies were only average. I had high hopes when I arrived and the lady at the front was kind, but my experience in the cookie lab was awful. The woman with ginger hair and glasses at the ordering station was extremely rude to me and other customers. My cookie was rock hard and cold, and when I asked for a to-go box, she rolled her eyes at me. When I went back to ask for a new cookie, she was unhelpful and gave me attitude. To make matters worse, they also forgot my friend's milkshakes, adding an extra 30 minutes to our wait. Overall, the service was frustrating and it seems like it's a common issue at this location. The food just...
I mean it 's Philadelphia... : don 't fool yourself by expecting good or even decent service here. Visited back in April 2023. It 's a pretty cool place if you 've never been because there 's a secret cookie lab (the only secret cookie lab at any insomnia that you enter through a bookshelf with a secret code (check their IG highlights for the code it changes weekly. In the back you can make your own custom cookies and enjoy the unique experience. There was one worker who deserves a shout out tho because he was clearly on his s a young guy in the lab I didn 't get his name but he 'll be easy to spot when you arrive. (You go black man, if you see this: take that place overrr you 're clearly a...
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When I came there was only one family in front of me and I was served quickly. It was very clean inside and roomy inside. The cashier was very helpful and patient with me especially since it was my first time.She had white hair at that time, super sweet and I wish I remembered her name because she was awesome. I asked her what cookies were good and she recommended I try the peanut butter. She said she doesn't even peanut butter but she likes that cookie. So I got the peanut butter cookie, s'mores cookie, Brookie, chocolate chip and sugar cookie. All good, my favorites were the brookie and chocolate chip cookie.I highly recommend them and will be back once I'm in Philly again which will hopef...
I love how there was a speakeasy at the back. So fun. You do need a password… I overheard someone say it before me. Their birthday cake milkshake was phenomenal. Had to get a bunch of their deluxe cookies home to Canada!
this store was amazing and the two associates that i just dealt with there were pure amazing!!!! knowledgeable, helpful, and super polite!! the best interaction i’ve had
Yes it's pricey. Yes some of the cookies aren't as good as others. So get the cookies that are delicious!!!We love the peach pie cookies. Delicious and satisfying.
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So Good!!!!! Super cool and dope vibes. Felt so special coming here!!! The staff are awesome and helpful! Definitely a must see!
I was craving something sweet while in the area, so I decided to try out this place. The cookies were delicious!
Biscuit Aux Pépites De Chocolat
Coupe Au Chocolat Et Au Beurre De Cacahuète
Super Insomniac Celebration Pack
Brownie Aux Pépites De Chocolat
Morceau De Chocolat Végétalien
Regular Ice Cream (3 Scoops)
Macadamia Au Chocolat Blanc
Gluten Free Chocolate Chunk
Commercial Break Snack Pack
Insomniac Celebration Pack
