Il se peut que vous soyez redirigé
"The sashimi was not very freshMy friend had stomachache after our lunchFood quality and taste were not very impressive."
Téléphone: +14165995557
Adresse: 122 Elizabeth Street, Toronto, Ontario M5G 1P5, Canada, M5G1R9
Ville: Toronto
Site Web: https://japango.net
Lundi: 11:30 -22:30
Mardi: 11:30 -22:30
Mercredi: 11:30 -22:30
Jeudi: 11:30 -22:30
Vendredi: 11:30 -22:30
Samedi: 11:30 -22:30
Dimanche: 11:30 -22:30
Plats: 135
Commodités: 17
Catégories: 5
Avis: 4851
The food at Japango is fantastic but the manager is extremely rude, discriminatory, greedy, and arrogant. I was in Toronto for the day with my family from the UK and was hoping to take them here. I had been there before and enjoyed it. It was 7:40pm on a Monday evening when I called asking if it would be possible to reserve a table for 8 people and they said that there should be a table available by 9:00pm, but that we should arrive by 8:45pm, and that for a party of our size, all people have to be eating and there would be one bill. I said that both of these will be fine. We arrived early, let them know we had arrived, and waited patiently outside until we were called in at 8:45pm to be seated. When we were seated, they took our orders and then said that the minimum order should be $280. I explained that this was not stated to me in the reservation phone call. The manager said that he was informing us now, and blamed a staticky phone connection for me not understanding this. I could hear everything clearly in the phone call where I placed the reservation. I have never had a problem with static on my phone. The staff member who placed the reservation did not mention this $280 condition at all. As a customer, my perception of the situation is that once they saw that we had two children in our group (a six year old and a four year old - neither need highchairs) they decided they did not want to serve us and made up this minimum order figure on the spot. My reason for suspecting this is that the large party platter itself serves 6-7 people and costs only $110. Also, the individual items on the menu are not so expensive themselves as to merit a $280 bill split among 8 people. Only the individual deluxe dinners listed on the menu would make up the $35 per person that their arbitrary minimum would comprise of, and that is more food than I know I could eat on my own. There is nothing about this $280 minimum on the Japango website either, again further confirming my suspicions that this number was arbitrary and an underhanded means of letting us know they did not want to serve us. I asked what would happen if we did not order $280 worth of food, and the manager replied that he would not be able to seat us. We found our treatment by the manager offensive and left the restaurant, spending $190 around the corner for a delicious meal at Yutaka (who were very polite and accommodating). Honestly, I would feel satisfied if Japango simply apologized in a reply to this review and stopped treating groups with children this way. A number of poor reviews of this place reflect our own experience of arbitrary refusal to seat or serve groups with children and arbitrary rudeness to customers, so this obviously has not just happened to my family. It would have been less a waste of our time if the $280 minimum was actually on the website (again, it is probably not there because I suspect the manager just made it up on the spot) or communicated to us on the phone. Either fix your website or treat your customers better. The only way I think we could have done better was to tell them that 2 of the 8 customers were children, but I did not think it would be a problem with a party of 6 adults ordering food on a Monday night. I am filing a consumer complaint about Japango's customer service with the Ministry of Government and Consumer Services in addition to this review.
