"Friendly staff, lovely deserts really enjoyed it, keep an eye out for the gum ball if you have one included..."
I have always been a big fan of Kaspas, but I was disappointed when I recently visited and discovered that they had changed their menu without any warning. The size of the sundaes had been reduced to less than half, yet they were still charging the full price. It felt like a rip off, and when I raised the issue, they insisted that it was the same amount of ice cream in a smaller glass. This was definitely not true. I would not recommend going there for sundaes. Some of the staff members can also be quite rude, though it can vary depending on who you interact with. At the Canterbury branch, the rude staff members are so bad that even the other staff feel the need to apologize and speak to you...
I visited this restaurant at 9:30pm to order takeout waffles, but was informed that only shakes were available because it was past 9:30 at the time of ordering. We were greeted upon arrival, but the staff failed to inform us of this restriction. It was disappointing to receive such poor service from a well-known chain that refused to serve us despite our willingness to order at 9:35.
I AM FUUUMING! came to kaspas after a long hard day at work to find a blonde hair in my ice cream, she took them out back and singled them all out and interrogated them until one of them owned up, she then came back and said they had no blonde staff and blamed it on me and my friends. Disgusting behaviour, they’ll be hearing from the council.
Kaspas is offering a take out service or delivery via deliveroo since lockdown. There are clear customer instructions, the restaurant is clean, offering hand sanitizer on entry and limited customers inside at any one time. It feels safe, clean and still providing enjoyable desserts fresh to order.
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I went to the Broadstairs branch with my 4 children for my birthday. Ordered £54+ of food at 9.10 and by 9.40 we were asked to leave so they could clean the table. My 2 young girls were still eating! Rude staff fooling around like it was a youth club
I visited this restaurant with my children and we were warmly welcomed by a lovely and attentive young lady named Maisie. She was great with the kids and the waffles were delicious. Thank you, Maisie!
The food and drinks were amazing. It was empty at the time I went. I went here for my birthday with my family. I personally suggest the Oreo waffle and mango and passion fruit bubble slush.
I have a delicious fruit sorbet in the rule. my enkelin always loves the oreo waffle that seems to disappear quickly. so difficult to choose with such a diverse exciting menu.
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with my son and granddaughter as a vatertag contract. really first-class. and I had sorbet, really enjoyed it . bit expensive, but it is worth it.
Friendly staff, lovely deserts really enjoyed it, keep an eye out for the gum ball if you have one included...
