Kaspas Desserts

Visited today your Wrexham branch. Terrible service. Ordered 3 desserts. First 2 came out, 1 was not what I had ordered so I told the staff member serving us. He just looked at me and went to walk off. I asked him to please could he change the dessert to what I ordered. Reluctantly he took the cookie dough back and just added biscoff sauce and ice cream (No biscuits and the wrong cookie dough) it was the same one. I didnt say anything and asked my son to just eat it, he was disappointed and didnt eat much. 5 mintues passed and still didn't get the third dessert I had ordered so I went to the till and asked. He said it will be brought over. 10 more minutes passed and still no dessert so I went back up to ask, I was told they are busy and they will bring it over! (It wasnt that busy). Waited another 5 minutes and my Children were ready to go. Asked for a refund for the dessert I didnt get. Service was terrible and so were the staffs attitudes. I will not go again.

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Not ideal for families, eating ice cream with my 8 and 12 year old daughters listening to Chris brown songs (look and me know and love more) including lyrics like, 3 ways, n*ggers, p*ssy, c*ck, f*ck. Staff clearly not interested. Avoid. Won’t be open long.

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Once again we went for our grandsons birthday, he’s an ice cream fiend, we all had different things and once again it was excellent, staff good too!

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Order the waffle at £9 and it came with one tiny scuba ice cream, tasted good but terrible value for money. The place isn't the cleanest

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Best ice cream and waffle place in North Wales. Impeccable service and delicious desserts. Keep up the amazing service.

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