Kenton Lane Cafe

Rude manager, no realistic waiting times, food below average panini more like stale bread (the hot one was 100% not hot), chips soggy lacking flavour add the hot sauce to make the most of a poor food situation, over priced. Only good thing was the masala chai. Will not be returning and will definitely not be recommending. I also want to say, if waiting time is 10 mins then is more, listen to your customers reaction rather than making sarcastic comments. Furthermore once the customer has completed their meal, it’s rude, arrogant and obnoxious for the manager to go to their table and have a mini vent at the customer continuing their vent even when told to stop. Ultimately, saying you checked cctv to check how long they had waited just sounded very petty pathetic. Customer service and people skills lacking. It feels like you’re business lacks the basics.

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I visited the KLC today with two colleagues and ordered a Veggie Soya Burger. The young waitress brought the burger over with chips. I asked where the salad coleslaw was and she stated it doesn't come with the meal. Hence just as I was about to eat the burger she same came over and stated that it was in fact a beef burger! and that it should have been for my colleague. No apology was given and she did not seem bothered that I nearly ate this being a vegetarian. When I got my burger it had a tiny piece of lettuce, dry and bland. No cheese, salad (cucumber, tomato or substantial amount of lettuce. Utterly disappointed with this and not impressed. I will think twice about returning and bring new friends family here again.

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It is a zero cause it smells there is flys everywhere in my food and everything. I have to say the one good thing was when I go to leave and have a breath of fresh air outside also there was one real nice person who cleaned the table but everyone else smelt like poo

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English Breakfast was very good and excellent value. If you like masala breakfast , this is a place to go to. Owner very friendly and make sure you enjoy the meal. Would definitely go again.

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The food is consistently good. The staff are friendly and helpful and there is a good variety. I find myself eating there more than I eat at home.

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