Overall a clean and well-stocked business. Friendly staff. Prices are slightly higher than other Krogers and not enough employees. A cash lane open at a busy time and heard workers say they had several call-ins. (9 people standing behind me). I once tried the pick-up islands (if I was quadrupled by the Kovid exposure) for some birthday cupcakes I ordered (1 item) a week ago and was told after waiting 45 minutes after my pick-up time that they were still looking for items in my shopping cart. Sorry, the cupcakes were made this morning. They also slowly got cleaning supplies like Kaboom back in their shelves. Fruits and vegetables are always fresh... not the Cantaloupe. And they run from Ooidi...
I am extremely disappointed with the attitude of the customer service at this kroger. The man at the gas statiom made a money back mistake and shorted me so i had to go to customer service desk for my refund. very rudly and loudly called the man a R because he made a mistake. this continued with a few employees saying mean and similar remarks about the man. I should not have to go into detail as to why this bothers me but as a pediatric nurse assistant who works and loves special needs people daily this hurt me. very disappointed and is a poor representation of this store. will not be shopping here again.
The Kroger pickup is a great idea, very convenient. But, the training needs to be done better because often the items that are not available can be found in the store after I pick up! And the substitutions can be ridiculous. I ordered sunflower seeds and received sugar coated sliced almonds for example. But my biggest complaint is the use of plastic bags. Even when I put a note on every item saying, no plastic bags please, half the time my request is unheeded. We try to avoid unnecessary plastic in our family and it just drives me crazy that Kroger still bags with plastic at all.
I've been shopping at this Kroger since it first opened. Although I have occasionally encountered some items that were out of stock, I must say that the Thursday before the major "weather event" we had before Christmas was impressive. The shelves were fully stocked, there were enough employees to manage the largest crowd I've ever seen in a grocery store, and everyone was very willing to assist in finding what I needed. The checkout lines were quite long, but they moved swiftly. Great job, Kroger!
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This particular Kroger's does not do a great job of keeping stock updated they're two other Kroger'sClose by to do a much better jobKroger's is real loose you go see and people wearing face mask you can walk around with a store The mask around your mouth and not your nose and nobody will say anything.Staff is helpful but very slow
This is a nice Kroger, but since the advent of COVID-19, the shelves for bathroom toilet paper, napkins, and paper towels have been bare! What is Kroger doing to get these products onto the shelves. Are its supply lines shut down? No answers are offered by Kroger when asked.
This Prospect Kroger is fantastic! The staff is incredibly friendly and always willing to help. It's also not excessively large, which makes it easy to find everything you need without having to walk an endless distance. We're fortunate to have it in our area! Great job!
"Pretty good is the enemy of greatness. That's what we've got here. With some competitors entering the area, Kroger needs to step up its game."
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This is the best Kroger in Louisville. Always clean, great staff. Most of the time quick in and out.
I absolutely love the Burrito Bullets. They offer great value for your money!
