Il se peut que vous soyez redirigé
"We were staying at the W for a conference and stayed at their lobby bar every night. One of the greatest bars in Fort Lauderdale! Make sure you ask for Patrick, he’s very knowledgeable and entertaining."
Téléphone: +19544148300
Adresse: 401 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL 33304, Oakland Park, United States
Ville: Oakland Park
Lundi: 05:00 -23:00
Mardi: 05:00 -23:00
Mercredi: 05:00 -23:00
Jeudi: 05:00 -23:00
Vendredi: 17:00 -01:00
Samedi: 17:00 -01:00
Dimanche: 05:00 -23:00
Plats: 16
Commodités: 15
Catégories: 5
Avis: 261
I’ll start off by saying that I travel a fair amount for work and leisure and stay in a variety of accommodations. The W Fort Lauderdale exceeded just about every single one of our expectations. Baseline: We were here with a large group for a conference (rock guitar camp). Location was great. The amenities were top-notch and our buffet style food was noteworthy each and every meal for several days in a row. Where this particular hotel exceeded any other I have ever been a customer in before was customer service. Hands-down. Particular shout outs include Patrick and Fabio at the living room bar, JJ, Drew, Ed, Marco, and Kevaughn at the pool. Each one was personable, friendly, helpful, and knew their craft. Within a day I felt, and was treated like, a VIP regular. And I mean that in the best ways. Every single staff we encountered, whether in direct interaction or passing in a hallway, was courteous and genuinely cheerful. Even when they might not have been. There was an elevator issue causing some delays while we were here and staff were unfazed and gracious, despite pushback from a few hotel guests. Staff also needed to navigate the management of two separate and very different events simultaneously (rock guitar camp and drag brunch) and did so seamlessly, confidently, and cheerfully. In fact, I wanted to attend the drag brunch, which was a Sold Out event. While the Director of Marketing handling the event was unable to find a way to get me into the event, he generously offered admission to a future event, which he did not have to do. I thought that gesture to be professional and savvy customer service representative of a top notch and well-run hotel. TLDR: I’d stay here again and again based on amenities alone. The professionalism and dedication and amazing customer service of every single staff here? Has made me a soon to be repeat customer, a regular, and a big fan of W hotels, and this hotel in Fort Lauderdale particularly.
We stayed at the W August 9th-14th 2023. We are frequent visitors of this property (5-7 times a year over a 6-7 year span). The location of this property is perfect. The onsite property restaurants and pools are wonderful. The rooms are nice and the views are amazing. That’s not why we are loyal to this property though, it is the employees that make this hotel great. . I can honestly say I’ve never met an employee that was not GENUINELY interested in doing everything they can to make your stay enjoyable. From the ambassadors who greet you and help with luggage/checking in, the bartenders and servers, and maintenance. Michael is one of the Ambassadors who first greets you and he will put you at ease with his professionalism and kindness. Raul, at the check in desk, is a game changer when it comes to caring for any request you may have. Luis at the pool is one of the hardest workers who constantly attends to everyone’s need. There are many more who go out of their way to make sure you can have the best experience. We have gotten to know many of the staff and they are truly what makes this property great! I will have to write another review after our next stay to give a shout out to all the servers at the pool. They give a wonderful vibe to the place and set the tone for a great day at the pool. Try the poolside cheeseburger and fries, you won’t be disappointed!
This was once a beautiful resort, but you can see that there is very little maintenance in the building. 23 floors and one elevator was working. Many little things show that they do not value caring for the property. The staff was warm and friendly, and working under duress because of the situation. Unfortunately, the price of the room plus the parking fee and the resort fee made it $600 a night and in its heyday I’m sure it was worth it but certainly not now.
The front desk staff were lovely. We had to change rooms because the room was damp and musty and the smell was overpowering. The second room had the same issues except with cleaning product/perfume overlap, which was worse. The grout in the bathroom and shower were in need of cleaning. Overall, the rooms did not meet expectations especially for a hotel at this price point.
