Luigi's Pizza - Réserver une table

Me and my family have been loyal customers for 15 years but will not visit this place again. I placed an order for food whilst on my way back from work during the early hours of the morning during the festive period waited for my food to arrive at 04:45. It never arrived so the next day I visited the shop to asked what had happened to my order hoping it could be resolved quickly without any problems. I was wrong I was met with a torrent of abuse from the son of the owner who said that they had tried to deliver the food but I was too drunk to come to door and that I had wasted his food. He went on to say that he had 5 other customers who did not answer the door because they were too drunk. He then pointed to the pizza and said that I should try and take it. I couldn’t believe how rude he was considering I had been a loyal customer for 15 years and this was the first time I’ve had any issues there. I tried to tell him that it would have been impossible for me to have been drunk because I had just got in from work but he was rude obnoxious and refused to listen to me. I then asked for a refund which he refused to give to me and said that I would have to try and get it back from JustEats. I did and they gave me a full refund and an apology.

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Order placed and after a 45 minute wait only half the order was delivered. Refused delivery and rang the shop to ask where the rest of my order was, got no apology nothing and got told it would take another 45 minute's for the rest of the order as he is busy and has 20 orders. Was not happy to wait this long told him he should prioritise my order as it was 1 hour since I placed the original order and he refused. The staff is rude, no manners and no customer service. The driver was embarrassed by this behaviour but not the man on the phone. Told him I was returning the food to the driver and wanted a full refund. He said not to return the food, as no good to him and he will give a full refund. My son went to get the refund and he claimed we KEPT his pizza so we owed him money!!! My son paid for the food we had and got a refund for the difference. The customer service was disgusting will not be ordering from here again.

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We were snowed in and needed a quick meal. The regular pizza place was closed so we ordered from here. THe delivery was prompt and earlier than promised. The pizza was also fresh and tasted good. There was a bit too much oil though which was a bit off putting.

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Pizzas are gorgeous and always nice and hot! Good value for money and never disappointed! Nice staff and am always happy with my large pizza!

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Had a delicious veg pizza, I asked for a thin crust with less cheese and it was made to perfection

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