I’ve been going visiting the brasserie restaurant over a couple of years and I have to say since the change from Ramada to Bliss hotel it has gone down rapidly. As we sat down the waitress came over to take our order and was dressed in jeans with a casual top and stood with her hands in her pinafore while we ordered our food, I find this unacceptable in a 4 star hotel rather than a local pub. The starters came which were acceptable the main courses arrived and were over cooked with very little presentation,my friend and I had smoked haddock it was dry and hard, the same for the potatoes served with a few mange tout and 1 carrot her husbands meal of roast beef was very mediocre. The previous...
My elderly mum took me for afternoon tea as a birthday treat, drinks were served in plastic cups (ok 'sustainable ' cups they looked a bit like something you would have in prison)so we asked for proper cups as mum needs a cup with a handle, we were told the hotel did not have any so we pointed out the people walking through from the conference who obviously were not too bothered about saving the planet as they had proper cups. Eventually a waitress went off to 'sneak ' us in 2 cups! service really was a shambles, mum had rang and booked us in for afternoon tea the place was virtually empty but the staff seemed unsure why we were there so after being seated and given a drink we sat and waited...
OK I post alot on here try not to if negative but the mother in law chose this place for her birthday after a recommendation from her friend, however this was my personal opinion, for the money it was not great 17 pp yes a glass of prosseco but the rest was mediocre at best nothing hot came with it chips soup quice a sausage roll, just 4 small finger sandwich and some cakes, ordered chips at £3.50 extra go 8-10 chips in a small cup, when I arrived there was a table of 5 ordered drinks seemed 2 persons was serving them waited 5-10 mins then gave up, didn't get plates with our food so used the plate that was with the Plastic Beaker to use for our tea and coffee I mean who drinks tea from a han...
We stayed overnight on a bed,breakfast and 3 course evening meal deal. I don’t really get why people would complain about staff not wearing a uniform they were all dressed appropriately and wasn’t a problem for us at all. They were all very attentive and nothing too much trouble. Evening meal was all lovely we both had soup to start, followed by the best steak we have had for a good few years and dessert. Breakfast the next morning was all excellent. Can’t wait to return
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Stayed at this hotel for two nights and dinner was included in the package. Set menu with a variety of choices on each night. Food was well presented and very tasty. Not sure about previous comments about the restaurant staff 's 'uniform '. I found their modern look fine suited their young age group. All of the serving staff were young, helpful and engaging. Food good and service good!
We had our Christmas lunch here last year and had a lovely time, so we booked again for this year, totally different, no ambience at all, no music tables set like a pub, meals small and warm, drinks were very costly , don’t think we will be booking again
This was supposed to be a traditional Christmas Lunch, meal was only warm, no stuffing, no roast potatoes, drinks were extortionate £11.20 for small glass Sauvignon Blanc or £33 for a bottle. No music or ambience. Elderly people were disappointed
Nice food, good service, but very little choice and quite pricey, also the decor is dreadful don't know what the management are thinking about but it resembles a school or factory canteen more than a restaurant.
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Wow what a delicious FRESHLY cooked dinner we had,(compliments to the chef) with 5 welcoming and accommodating service from the lovely ladies serving us, Thank you, we look forward to returning
Staying at Hotel found the table d'Hote menu excellent value. Very imaginative menu well presented. Staff delightful very helpful.
