On The Border Mexican Grill Cantina West Springfield

A couple of years ago this place was absolutely amazing, food, service and cleanliness. My family and I have been here a few times last year and every time I want to give it another chance but every time we get more and more disappointed with the service, food is always cold and staff hardly ever checks on us. It's been a couple of months since we stopped going and we are scared to do so and spend money if we are going to get the same service again. It has gone down hill for sure.

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We had a party of 6 for a birthday. We were seated pretty quickly. The server came and took out orders. The food came out in decent time. Everything was delicious! Beware the big bordurrito! It's really big, but absolutely delicious! The atmosphere was good. The servers were good. Prices are good. The restaurant was clean. Parking lot of a good size. No complaints. The experience will have me coming back.

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Sadly the food was awful. We were a party of 6 and no one ate more than a quarter of the meal, some didn’t eat past the first bite.However, the taste of the food doesn’t reflect of the service we received. All staff were pleasant and attentive.

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Coworker and I were driving around pondering dinner, and finally decided to “take the next right turn” and landed here. Service was excellent, and food was out super fast. Order was accurate and food was great. 10/10, would do again.

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Great new food options to choose from and great quick service from the waitress on our last visit.Parking: It was busy so difficultly located near resterauntKid-friendliness: Own menu options

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