We arrived to our big family booking early so had some drinks in the bar area while we waited. The table itself was definitely ready, we could see it, it being the only 12-seater table. Despite this, and despite us arriving early, they still seated us half an hour late from our original booking time. The waitress for our table once we were sat down was rude, uninterested and unhelpful. We sat for a further half hour before we had to request we have our order taken as we’d been waiting for so long. A drinks menu was requested and also never arrived at the table. We had to get up and go to the bar to ask if we could have more drinks at the table, to which the bar staff were saying that our ser...
Visited here on a Saturday evening (booked about 2 months in advance) because we love the Knutsford Piccolino so much so wanted to try a different one for my Birthday. Well, what a mistake!! First of all we arrived and the lady seemed confused as to where to seat us, so asked us to wait in the bar. We walked into the bar and it was rammed. Loud music playing and really rowdy, literally being pushed out of the way and knocked into. After 40 minutes, I chased if a table was ready and luckily it was. We were sat next to the bar, music that loud that me my partner had to shout to have a conversation with each other. We 're in our 20 's so don 't mind loud music but it was way too loud for a nice...
I visited with 3 friends to attend the Charlotte Tilbury make up master class evening, which included 2 drinks and a 3 course pre ordered meal for £45. On arrival the area being used for the event wasn 't ready. We were directed to the bar, which was fine, but a very cramped area for so many people, none of who were wearing masks. 4 drinks were £33 so not cheap! We were eventually shown to our table in the outdoor teepee, which was lovely! Pretty lighting and decorated beautifully. Our table was next to a heater which unfortunately smelt heavily of fuel and so we asked to be moved. The waiters moved us and re set the table. The master class was great! The 2 Charlotte Tilbury make up artists...
Booked this restaurant as was staying in Alderley Edge for the night for my friends birthday. There were three of us in our party. Booked the table well in advance so not a last minute booking. On arrival on Saturday 27th November we were greeted by a lovely doorman but that's sadly where the good stuff ends. I checked in and said my reservation was for 7.30pm, the lady on the desk said it was booked for 7.45pm so we had to hang around (I even showed them my reservation text). We were showed to our table and we were sat in the conservatory, in the corner which was freezing. There was a DJ on and it was far too loud to speak to each other on the table. It went down hill from there. They had h...
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The two-course luncheon menu of wild-mushroom risotto and tiramisu together with a glass of house-wine. For 3 people the bill was £101 which included a service charge of 10%. This was an extortionate price for very ordinary fare. Furthermore I had occasion to visit the toilet and was unable to open the door due to a faulty lock. This toilet was accessible up two flights of stairs and was deficient in ventilation. I had to bang on the door and shout for 20 minutes before my predicament was discovered by my friends who had become alarmed by my prolonged absence. The door has to be opened by the staff using a knife. There was no apology and the staff were unconcerned by my experience and were o...
First time visiting for my wife’s 50th. First impressions were good, lovely place and staff seemed attentive. The starter was really nice, only ruined by the mains coming before we had finished the starter. We ordered a second round of drinks which took 25 mins to arrive. I asked 3 times and was told they were on there way. When they finally arrived my wife’s drink was not what she ordered, was a rum based drink rather than gin. There were then 3 members of staff arguing right next to our table about the drinks orders being messed up. To top everything off I had called in advance and asked for a birthday cake to make it a special occasion, unfortunately this was forgotten about too. Overall...
Well that was disappointing Given the state of play and uncertainty of hospitality, and the fact I know and use this brand U.K. wide this was a s show Your staff clearly do not want to be there and that was clear from the manager as his body language and attitude was awful. Value for money no ! £135 ok mainly a bottle of wine and the service charge but given the poor or lack of quality service feel this should of been credited as should the fact they served a cold and somewhat ‘been hanging around to dry up’ meal, accepted taken back and replenished but just poor. How many restaurants at this level do not serve your wine ? Although this took till the beginning of our main course to turn up
The decor is costal and fresh and on a sunny evening has a vibrant atmosphere , 2 of the party had pasta carbonara which had bits of burnt pork scratchings in it , no diced pancetta no parmigiana no fresh parsley no taste . Sorry to say I was Disappointed
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Lovely afternoon spent with friends at the now renamed Luciano. Food was great all the staff very pleasant, and a special thankyou to the manager Tom (I think) who was most professional and attentive despite being run of his feet.
Had a great meal served by Rapheal! Very attentive and had the best first experience! Thanks so much, will be returning!!
