I would not recommend this place for Italian ice or ice cream. They advertise tens of flavors on boards inside and outside the store, but they were out of each flavor of ice cream that I had asked for. When I asked which flavors they had, he told me thatthere was only strawberry, chocolate, ?a very little bit? of vanilla, and some other flavor. I chose instead to get water ice,which seemed freezer-burned and crystallized. The service wasn?t great either, the kid seemed more into his phone than intoupdating the sold-out flavors on the boards. Won?t be back and I can?t recommend you try this place either. There?s a HaagenDazs a short walk away from here that you?d likely enjoy more.
I rarely write a review. But I drove so far to go to Ralph's ices on middle neck road and the experience wasn't acceptable. First only 1 young kid working there with very little experience. No one to clean the tables or floors. There were small flies and ants on the floor. I ordered the coffee hot fudge Sunday and chocolate chocolate chip ices. The coffee ice-cream was fine, the hot fudge was watery and had a very sour taste. Thank God it was on the bottom, no crunch was added. I threw out half the sunday. The chocolate ices came as coffee. The chocolate ices was fine. But it is never acceptable eating everywhere in filth. Hire another kid to clean.
To echo some of the previous reviews: CLEAN THIS PLACE!!! The young people that work there are quite nice but need help. There are small fruit flies at the counter and at the tables. The soft serve ice cream machines are often broken and the place looks run down and smells bad. It has gone downhill year after year. Whoever owns this place should close it or sell it to someone who has more respect for their customers. Never going back.
Went there for the first time and now it's the last time. Place is unclean with sticky floors. Ice cream wasn't that great and took them a while to make a simple sundae due to machines not working properly. The owner needs to wake up and do this right. Not have a bunch of kids manage the place. Definitely ruining the family name and tradition of Italian ice. What a shame.
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If you're interested in a cold treat of shaved ice I have a great idea for you that will make you happy and feeling very nice! Go to Ralph's ice's on middle neck road and you'll be treated like gold! The staff is kind and helpful they know their product well, they will leave you happy with a smile and a thanks they go the extra mile!
Terrible, they have an abusive worker at this location. The person needs to be fired. He mistreats his fellow employees as well as the customers. This location needs to be closed. The owner is well aware of the situation and chooses to ignore it.
Love the ices. Great selection, friendly personnel. Prices are okay, parking is good. Atmosphere is okay to staying in with the limited seating but more enjoyable to eat at home.
Walked in at 9:40pm tonight and said I couldn’t be served. Go elsewhere else
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Walked in at 9:40pm tonight and said I couldn?t be served. Go elsewhere else
Great ice cream and amazing customer service. Thank you Steven!!
