I purchased several caramel apples, and when I got home, I noticed they were brown on the inside. I called the shop, and they asked me to send a photo of one apple for a replacement. After taking a picture, I made the long trip back to the store, only to be told that I should have taken photos of all the damaged apples. The staff called a manager, who agreed to replace one apple. I requested that she contact the manager again, as I had proof of purchase. Eventually, the manager agreed to replace all the apples. During the replacement visit, I also bought three red candy apples, but to my disappointment, all the apples were terrible and too tart. The candy apples didn't have any cinnamon flav...
Rocky Mountain Chocolate Factory
The Outlets At, 3112, 20 City Blvd W A-215, 92868, Orange, US, United States Réservation"What can I say, candied apple goodness"
Détails
Téléphone: +17143851777
Adresse: The Outlets At, 3112, 20 City Blvd W A-215, 92868, Orange, US, United States
Réservation, Réserver
Ville: Orange
Heures d'ouverture
Lundi: 10:00 -20:30
Mardi: 10:00 -20:30
Mercredi: 10:00 -20:30
Jeudi: 10:00 -20:30
Vendredi: 10:00 -20:30
Samedi: 10:00 -21:30
Dimanche: 11:00 -21:30
Statistiques
Plats: 10
Catégories: 3
Avis: 62
Adresse
Avis
I visited this restaurant on Wednesday, June 22, 2022, around 6 PM. Unfortunately, the customer service was quite disappointing. The two staff members seemed annoyed, even rolling their eyes when a customer asked how many slices they could get from an apple, as if that person worked there. There were even other customers who ended up leaving due to the poor service. I definitely won't be returning.
I used to LOVE this place and would spend over a $100 each week! But then today I discovered that they are no longer making the delicious freshly dipped graham crackers and are instead selling the crappy stale, pre-made chocolate graham crackers. The store assistant told me the change was permanent. So disappointing that I won't be able to go to this store anymore.
Not good customer service AND the caramel must’ve seized up and was still used smh tasted like a brown sugar apple. My first experience here was great but not this time. Réservez une table maintenant
Not good customer service AND the caramel must’ve seized up and was still used smh tasted like a brown sugar apple. My first experience here was great but not this time.
I loved the variety of candy and piñatas! I found exactly what I was looking for to go along with my theme plus so much more!! Definitely recommend
I absolutely love the chocolate! The service is fantastic, and the location is perfect! It's definitely worth a visit!
Went to pick up an UberEats delivery. I've been here personally before, great chocolate. Réservez une table maintenant
I work near the store and go in on almost every shift. I’m a sweets person lol
What can I say, candied apple goodness
Plats
Réservez une table maintenant
Orange
Catégories
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In-store Pick-up
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Chocolate
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Grocery
Commodités
-
Wheelchair Accessible
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Accepts Credit Cards
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Delivery
- Réservation de table
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